-75
NPS
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Innovative Interfaces
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About Innovative Interfaces' Brand
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Innovative Interfaces NPS
Innovative Interfaces's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Innovative Interfaces's customers would recommend using the product based on a scale of -100 to 100.
Innovative Interfaces Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Innovative Interfaces NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Nov 2021 -50 | Nov 2021 | -50 |
Nov 2024 -66 | Nov 2024 | -66 |
Mar 2025 -75 | Mar 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovative Interfaces Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Innovative Interfaces users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovative Interfaces Product Quality
3.2/5
Innovative Interfaces has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovative Interfaces' overall Product Quality score rated by its users and customers.
Innovative Interfaces Product Information
Innovative Interfaces’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.iii.com
- Company Size
- 201-500 Employees
Innovative Interfaces Pricing
Innovative Interfaces ROI & Value For Money
2.9/5
Innovative Interfaces has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Innovative Interfaces Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovative Interfaces Customer Service
2.8/5
Innovative Interfaces has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovative Interfaces' overall Customer Service score rated by its users and customers.
About Innovative Interfaces's Customer Service
Website
https://www.iii.com
Consumer vs. Employees
Innovative Interfaces scored a -75 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovative Interfaces would recommend the brand to a friend. ENPS measures how likely Innovative Interfaces employees would recommend working at Innovative Interfaces to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
