34
NPS
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INNOVATIVE SOLUTIONS, INC.
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About INNOVATIVE SOLUTIONS, INC. Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
INNOVATIVE SOLUTIONS, INC. NPS
INNOVATIVE SOLUTIONS, INC.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether INNOVATIVE SOLUTIONS, INC.'s customers would recommend using the product based on a scale of -100 to 100.
INNOVATIVE SOLUTIONS, INC. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
INNOVATIVE SOLUTIONS, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2025 33 | Mar 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INNOVATIVE SOLUTIONS, INC. Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of INNOVATIVE SOLUTIONS, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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INNOVATIVE SOLUTIONS, INC. Product Quality
3.4/5
INNOVATIVE SOLUTIONS, INC. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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INNOVATIVE SOLUTIONS, INC. Product Information
INNOVATIVE SOLUTIONS, INC.’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Industry
Tech
INNOVATIVE SOLUTIONS, INC. Pricing
INNOVATIVE SOLUTIONS, INC. ROI & Value For Money
3.4/5
INNOVATIVE SOLUTIONS, INC. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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INNOVATIVE SOLUTIONS, INC. Customer Satisfaction (CSAT)
INNOVATIVE SOLUTIONS, INC. Customer Satisfaction (CSAT) Score
67 / 100
INNOVATIVE SOLUTIONS, INC. has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INNOVATIVE SOLUTIONS, INC. Customer Service
3.5/5
INNOVATIVE SOLUTIONS, INC. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About INNOVATIVE SOLUTIONS, INC.'s Customer Service
Address
San Francisco, CA 63128
INNOVATIVE SOLUTIONS, INC. as an Employer
3.0/5
INNOVATIVE SOLUTIONS, INC. has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
CEO of INNOVATIVE SOLUTIONS, INC.
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
INNOVATIVE SOLUTIONS, INC. scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of INNOVATIVE SOLUTIONS, INC. would recommend the brand to a friend. ENPS measures how likely INNOVATIVE SOLUTIONS, INC. employees would recommend working at INNOVATIVE SOLUTIONS, INC. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 17% | Promoters |
|---|---|
| 83% | Passive |
| 0% | Detractors |
