0
NPS
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Inova
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About Inova's Brand
INOVA+, created in 1997 is the leading company in Portugal in innovation consultancy and one of the leaders in Europe in this field.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Inova NPS
Inova's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Inova's customers would recommend using the product based on a scale of -100 to 100.
Inova Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Inova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 33 | Jul 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Feb 2023 33 | Feb 2023 | 33 |
Aug 2023 15 | Aug 2023 | 15 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 11 | Oct 2024 | 11 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inova Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Inova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inova Product Quality
3.8/5
Inova has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Inova's overall Product Quality score rated by its users and customers.
Inova Product Information
Inova’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.inovaeg.com/
- Company Size
- 1-10 Employees
Industry
Consumer Services
Healthcare
Inova Pricing
Inova ROI & Value For Money
3.5/5
Inova has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Inova Customer Satisfaction (CSAT)
Inova Customer Satisfaction (CSAT) Score
60 / 100
Inova has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inova Customer Service
3.5/5
Inova has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Inova's Customer Service
Address
4450-309
Website
http://www.inovaeg.com/
Inova as an Employer
3.8/5
Inova has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Inova scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Inova would recommend the brand to a friend. ENPS measures how likely Inova employees would recommend working at Inova to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 55% | Promoters |
|---|---|
| 23% | Passive |
| 22% | Detractors |
