-27
NPS
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Inovalon
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About Inovalon's Brand
A technology company combining data analytics and targeted interventions to achieve meaningful impact across the healthcare landscape.
Brand at a Glance
90%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Inovalon NPS
Inovalon's Net Promoter Score (NPS) is a -27 with 32% Promoters, 9% Passives, and 59% Detractors. Net Promoter Score tracks whether Inovalon's customers would recommend using the product based on a scale of -100 to 100.
Inovalon Overall NPS
| 32% | Promoters |
|---|---|
| 9% | Passives |
| 59% | Detractors |
Inovalon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -17 | Apr 2023 | -17 |
May 2023 -10 | May 2023 | -10 |
Jun 2023 -14 | Jun 2023 | -14 |
Jul 2023 -23 | Jul 2023 | -23 |
Oct 2023 -28 | Oct 2023 | -28 |
Nov 2023 -32 | Nov 2023 | -32 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -37 | Feb 2024 | -37 |
Mar 2024 -33 | Mar 2024 | -33 |
Dec 2024 -29 | Dec 2024 | -29 |
Jul 2025 -31 | Jul 2025 | -31 |
Sep 2025 -27 | Sep 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inovalon NPS by Gender
Male customers rated Inovalon's NPS 16 points higher than Female customers.
Male
-50
Inovalon's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-66
Inovalon's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Inovalon NPS by Ethnicity
Inovalon's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Other -34 | Other | -34 |
Inovalon NPS by Age
Inovalon's NPS was rated -34 points by customers ages 51-55 on Comparably.
Inovalon NPS by Usage
Inovalon's NPS was rated the highest by customers who have used Inovalon's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Inovalon Customer Reviews
Out of the 2 Inovalon customer reviews 1 was positive and 1 was constructive. Inovalon customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Inovalon Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Inovalon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inovalon Customer Loyalty Score by Gender
Female customers rated Inovalon's Customer Loyalty score 7% higher than Male customers.
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Male
78%
Yes
Female
85%
Yes
Inovalon Customer Loyalty Score by Ethnicity
Inovalon's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Inovalon.
100
out of 100
Caucasian
100
out of 100
Other
Inovalon Customer Loyalty Score by Age
Inovalon's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Inovalon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Inovalon Customer Loyalty Score by Usage
Inovalon's Customer Loyalty score was rated the highest by customers who have used Inovalon's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Inovalon Customer Loyalty Score by Industry
Inovalon's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Inovalon Product Quality
3.1/5
Inovalon has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Inovalon Product Information
Inovalon’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Inovalon's product the highest.
- Website
- http://www.inovalon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Inovalon Product Quality
Inovalon's Product Quality score was rated highest by customers who have used Inovalon's products/services for Less than 1 Year, and rated lowest by customers who have used Inovalon's products/services for 2 to 5 Years.
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Ranked Inovalon Product Quality the Highest
Ranked Inovalon Product Quality the Lowest
Inovalon Product Quality Score by Gender
Female customers rated Inovalon's Product Quality score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
Inovalon Product Quality Score by Ethnicity
Inovalon's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Inovalon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2 | Other | 2 |
Inovalon Product Quality Score by Age
Inovalon's Product Quality score was rated 2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Inovalon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
Inovalon Product Quality Score by Usage
Inovalon's Product Quality score was rated the highest by customers who have used Inovalon's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Inovalon Product Quality Score by Industry
Inovalon's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Inovalon Pricing
Inovalon ROI & Value For Money
3/5
Inovalon has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Inovalon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Inovalon ROI
Inovalon's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Inovalon's products/services for 2 to 5 Years.
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Ranked Inovalon ROI the Highest
Ranked Inovalon ROI the Lowest
Inovalon ROI Score by Gender
Female customers rated Inovalon's ROI score 0.4 stars higher than Male customers.
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Male
1.6/5
Female
2/5
Inovalon ROI Score by Ethnicity
Inovalon's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Inovalon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2 | Other | 2 |
Inovalon ROI Score by Age
Inovalon's ROI score was rated 2.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Inovalon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
Inovalon ROI Score by Usage
Inovalon's ROI score was rated the highest by customers who have used Inovalon's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Inovalon ROI Score by Industry
Inovalon's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Inovalon Customer Satisfaction (CSAT)
Inovalon Customer Satisfaction (CSAT) Score
48 / 100
Inovalon has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Inovalon Customer Satisfaction
Inovalon's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Inovalon Customer Satisfaction the Highest
Ranked Inovalon Customer Satisfaction the Lowest
Inovalon Customer Satisfaction Score by Gender
Female customers rated Inovalon's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Inovalon.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Inovalon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Inovalon's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Inovalon's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Inovalon.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Inovalon Customer Satisfaction Score by Age
Inovalon's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Inovalon.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Inovalon Customer Satisfaction Score by Usage
Inovalon's Customer Satisfaction score was rated 0 points by customers who have used Inovalon's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Inovalon Customer Satisfaction Score by Industry
Inovalon's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Inovalon Customer Satisfaction Score by Industry",
"text": "Inovalon's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Inovalon's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Inovalon Customer Service
2.9/5
Inovalon has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Inovalon's Customer Service
Address
Bowie, MD
Website
http://www.inovalon.com
Phone Number
(301) 809-4000
Quick Insights into Inovalon Customer Service
Inovalon's Customer Service score was rated highest by customers who have used Inovalon's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Inovalon's Customer Service score.
Ranked Inovalon Customer Service the Highest
Ranked Inovalon Customer Service the Lowest
Inovalon Customer Service Score by Gender
Male customers rated Inovalon's Customer Service score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Inovalon Customer Service Score by Ethnicity
Inovalon's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Inovalon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
Inovalon Customer Service Score by Age
Inovalon's Customer Service score was rated 2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Inovalon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
Inovalon Customer Service Score by Usage
Inovalon's Customer Service score was rated the highest by customers who have used Inovalon's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Inovalon Customer Service Score by Industry
Inovalon's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Inovalon as an Employer
4.1/5
Inovalon has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Inovalon scored a -27 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Inovalon would recommend the brand to a friend. ENPS measures how likely Inovalon employees would recommend working at Inovalon to a friend.
Net Promoter Score
-27
NPS Score
| 32% | Promoters |
|---|---|
| 9% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 32% | Promoters |
|---|---|
| 32% | Passive |
| 36% | Detractors |
