-14
NPS
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INRIX
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About INRIX's Brand
INRIX offers real-time traffic information solutions that help develop traffic data and traffic speed for freeways, highways and arterials.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
INRIX NPS
INRIX's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether INRIX's customers would recommend using the product based on a scale of -100 to 100.
INRIX Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
INRIX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 0 | Aug 2020 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
May 2023 20 | May 2023 | 20 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 -15 | Apr 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INRIX Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of INRIX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INRIX Product Quality
3.4/5
INRIX has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock INRIX's overall Product Quality score rated by its users and customers.
INRIX Product Information
INRIX’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.inrix.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Government & Legal
Mobile App
SaaS
Travel
INRIX Pricing
INRIX ROI & Value For Money
3.4/5
INRIX has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock INRIX's overall ROI score rated by its users and customers.
INRIX Customer Satisfaction (CSAT)
INRIX Customer Satisfaction (CSAT) Score
60 / 100
INRIX has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INRIX Customer Service
3.7/5
INRIX has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock INRIX's overall Customer Service score rated by its users and customers.
About INRIX's Customer Service
Address
10210 NE Points Drive, Kirkland, WA
Website
http://www.inrix.com
Phone Number
14252843879
INRIX as an Employer
4.2/5
INRIX has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
INRIX scored a -14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of INRIX would recommend the brand to a friend. ENPS measures how likely INRIX employees would recommend working at INRIX to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 27% | Promoters |
|---|---|
| 46% | Passive |
| 27% | Detractors |
