-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Insala
Marketing or Exec? Claim Your Free Account
About Insala's Brand
Insala provides web-based software for organizations implementing talent development, career management, mentoring and retention
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Insala NPS
Insala's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Insala's customers would recommend using the product based on a scale of -100 to 100.
Insala Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Insala NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insala Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Insala users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insala Product Quality
1.5/5
Insala has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insala's overall Product Quality score rated by its users and customers.
Insala Product Information
Insala’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.insala.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Content
Education
Insala Pricing
Insala ROI & Value For Money
1.5/5
Insala has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insala's overall ROI score rated by its users and customers.
Insala Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insala Customer Service
1.5/5
Insala has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insala's overall Customer Service score rated by its users and customers.
About Insala's Customer Service
Address
1331 Airport Freeway, Euless, TX
Website
http://www.insala.com
Phone Number
8173550746
Consumer vs. Employees
Insala scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Insala would recommend the brand to a friend. ENPS measures how likely Insala employees would recommend working at Insala to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
