36
NPS
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Brand Page
Inside Real Estate
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About Inside Real Estate's Brand
Inside Real Estate provides a scalable platform to run your business end-to-end and top-to-bottom.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
2.6/5
Pricing
2.1/5
Customer Service
Inside Real Estate NPS
Inside Real Estate's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Inside Real Estate's customers would recommend using the product based on a scale of -100 to 100.
Inside Real Estate Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
Inside Real Estate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Jul 2023 46 | Jul 2023 | 46 |
Oct 2023 39 | Oct 2023 | 39 |
Nov 2025 35 | Nov 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inside Real Estate NPS by Usage
Inside Real Estate's NPS was rated the highest by customers who have used Inside Real Estate's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Inside Real Estate Customer Reviews
Out of the 2 Inside Real Estate customer reviews 0 were positive and 2 were constructive. Inside Real Estate customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Inside Real Estate Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Inside Real Estate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inside Real Estate Product Quality
3.3/5
Inside Real Estate has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Inside Real Estate Product Information
Inside Real Estate serves markets in the United States. Inside Real Estate supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Inside Real Estate’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Inside Real Estate's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
Languages Supported
English
Product Type
CRM Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Contact Management Software
Predictive Lead Scoring Software
Real Estate Agency Software
Real Estate CRM Software
Quick Insights into Inside Real Estate Product Quality
Inside Real Estate's Product Quality score was rated highest by customers who have used Inside Real Estate's products/services for 5 to 10 Years, and rated lowest by customers who have used Inside Real Estate's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Inside Real Estate's Product Quality.
Ranked Inside Real Estate Product Quality the Highest
Ranked Inside Real Estate Product Quality the Lowest
Inside Real Estate Product Quality Score by Usage
Inside Real Estate's Product Quality score was rated the highest by customers who have used Inside Real Estate's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Inside Real Estate Product Quality Score by Industry
Inside Real Estate's Product Quality score was rated 2.1 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Inside Real Estate Pricing
Inside Real Estate ROI & Value For Money
2.6/5
Inside Real Estate has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Inside Real Estate Pricing Plans
Inside Real Estate has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses Inside Real Estate?
Small Businesses
Medium Businesses
Quick Insights into Inside Real Estate ROI
Inside Real Estate's ROI score was rated highest by customers from the Real Estate industry.
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Ranked Inside Real Estate ROI the Highest
Inside Real Estate ROI Score by Industry
Inside Real Estate's ROI score was rated 1.7 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Inside Real Estate Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inside Real Estate Customer Service
2.1/5
Inside Real Estate has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Inside Real Estate's Customer Service
Address
12936 Frontrunner Blvd #150, Draper, UT 84020
Website
https://insiderealestate.com/
Phone Number
8006561646
Inside Real Estate's Social Links
Inside Real Estate as an Employer
3.8/5
Inside Real Estate has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Inside Real Estate scored a 36 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Inside Real Estate would recommend the brand to a friend. ENPS measures how likely Inside Real Estate employees would recommend working at Inside Real Estate to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
