100
NPS
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Insight Investment
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About Insight Investment's Brand
Provider of investment and asset management services. The company is an asset manager focused on designing investment services. Its clients are pension funds, insurers, sovereign wealth funds, wealth managers, financial institutions and private individuals.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Insight Investment NPS
Insight Investment's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Insight Investment's customers would recommend using the product based on a scale of -100 to 100.
Insight Investment Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Insight Investment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insight Investment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Insight Investment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insight Investment Product Quality
5/5
Insight Investment has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insight Investment's overall Product Quality score rated by its users and customers.
Insight Investment Product Information
Insight Investment’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.insightinvestment.com
- Company Size
- 501-1,000 Employees
Insight Investment Pricing
Insight Investment ROI & Value For Money
5/5
Insight Investment has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insight Investment's overall ROI score rated by its users and customers.
Insight Investment Customer Satisfaction (CSAT)
Insight Investment Customer Satisfaction (CSAT) Score
100 / 100
Insight Investment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insight Investment Customer Service
5/5
Insight Investment has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Insight Investment's overall Customer Service score rated by its users and customers.
About Insight Investment's Customer Service
Address
160 Queen Victoria Street, London, EC4V 4LA Bahamas
Website
www.insightinvestment.com
Consumer vs. Employees
Insight Investment scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Insight Investment would recommend the brand to a friend. ENPS measures how likely Insight Investment employees would recommend working at Insight Investment to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
