-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Inspectiv
Marketing or Exec? Claim Your Free Account
About Inspectiv's Brand
Turn-key solution to continuously identify security vulnerabilities and provide security assurance to your customers.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Inspectiv NPS
Inspectiv's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Inspectiv's customers would recommend using the product based on a scale of -100 to 100.
Inspectiv Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Inspectiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspectiv Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Inspectiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspectiv Product Quality
2.5/5
Inspectiv has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspectiv's overall Product Quality score rated by its users and customers.
Inspectiv Product Information
Inspectiv’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.inspectiv.com/
- Company Size
- 11-50 Employees
Industry
Information Services
Tech
Business Services
SaaS
Inspectiv Pricing
Inspectiv ROI & Value For Money
3.5/5
Inspectiv has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspectiv's overall ROI score rated by its users and customers.
Inspectiv Customer Satisfaction (CSAT)
Inspectiv Customer Satisfaction (CSAT) Score
100 / 100
Inspectiv has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inspectiv Customer Service
3.5/5
Inspectiv has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspectiv's overall Customer Service score rated by its users and customers.
About Inspectiv's Customer Service
Address
415 15th Street #3013, Manhattan Beach, CA 90266
Website
https://www.inspectiv.com/
Phone Number
4242612006
Inspectiv as an Employer
4.9/5
Inspectiv has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Inspectiv scored a -100 for Net Promoter Score and a 94 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspectiv would recommend the brand to a friend. ENPS measures how likely Inspectiv employees would recommend working at Inspectiv to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
94
eNPS Score
| 96% | Promoters |
|---|---|
| 2% | Passive |
| 2% | Detractors |
