35
NPS
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Inspectlet
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About Inspectlet's Brand
Inspectlet is a session recording and heatmap visualization tool for websites.
Brand at a Glance
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Inspectlet NPS
Inspectlet's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Inspectlet's customers would recommend using the product based on a scale of -100 to 100.
Inspectlet Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Inspectlet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 35 | Aug 2020 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspectlet NPS by Usage
Inspectlet's NPS was rated the highest by customers who have used Inspectlet's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Inspectlet Product Quality
3.9/5
Inspectlet has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Inspectlet Product Information
Inspectlet serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Inspectlet supports Web devices and offers products for small, medium, and large sized businesses.
Inspectlet’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.inspectlet.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Languages Supported
English
Product Type
Dashboard Software
Web Analytics Software
Heatmap Software
Inspectlet Pricing
Inspectlet ROI & Value For Money
3.7/5
Inspectlet has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Inspectlet Pricing Plans
Inspectlet has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Inspectlet?
Small Businesses
Medium Businesses
Large Enterprises
Inspectlet Customer Service
3.7/5
Inspectlet has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Inspectlet's Customer Service
Address
Stevens Creek Blvd, Cupertino, CA
Website
http://www.inspectlet.com
