13
NPS
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Brand Page
Inspectorio
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About Inspectorio's Brand
Inspectorio a supplier compliance verification platform
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Inspectorio NPS
Inspectorio's Net Promoter Score (NPS) is a 13 with 40% Promoters, 33% Passives, and 27% Detractors. Net Promoter Score tracks whether Inspectorio's customers would recommend using the product based on a scale of -100 to 100.
Inspectorio Overall NPS
| 40% | Promoters |
|---|---|
| 33% | Passives |
| 27% | Detractors |
Inspectorio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -20 | Jul 2022 | -20 |
Sep 2022 -17 | Sep 2022 | -17 |
Nov 2022 -29 | Nov 2022 | -29 |
Jan 2023 -38 | Jan 2023 | -38 |
Feb 2023 -33 | Feb 2023 | -33 |
Jun 2023 -9 | Jun 2023 | -9 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 7 | Jun 2024 | 7 |
Sep 2024 13 | Sep 2024 | 13 |
May 2025 14 | May 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspectorio Customer Reviews
Out of the 3 Inspectorio customer reviews 2 were positive and 1 was constructive. Inspectorio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Inspectorio Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Inspectorio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspectorio Product Quality
3.7/5
Inspectorio has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Inspectorio Product Information
Inspectorio’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Inspectorio Pricing
Inspectorio ROI & Value For Money
3.4/5
Inspectorio has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Inspectorio Customer Satisfaction (CSAT)
Inspectorio Customer Satisfaction (CSAT) Score
79 / 100
Inspectorio has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inspectorio Customer Service
3.4/5
Inspectorio has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Inspectorio's Customer Service
Address
Hong Kong
Website
https://supplychain.inspectorio.com/
Inspectorio as an Employer
4.1/5
Inspectorio has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Inspectorio scored a 13 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspectorio would recommend the brand to a friend. ENPS measures how likely Inspectorio employees would recommend working at Inspectorio to a friend.
Net Promoter Score
13
NPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
