40
NPS
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INSPERITY SERVICES, L.P.
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About INSPERITY SERVICES, L.P. Brand
Insperity provides an array of human resources and business solutions designed to help improve business performance.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
INSPERITY SERVICES, L.P. NPS
INSPERITY SERVICES, L.P.'s Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether INSPERITY SERVICES, L.P.'s customers would recommend using the product based on a scale of -100 to 100.
INSPERITY SERVICES, L.P. Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
INSPERITY SERVICES, L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
May 2024 37 | May 2024 | 37 |
Jul 2024 44 | Jul 2024 | 44 |
Nov 2024 40 | Nov 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INSPERITY SERVICES, L.P. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of INSPERITY SERVICES, L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
INSPERITY SERVICES, L.P. Product Quality
3.8/5
INSPERITY SERVICES, L.P. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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INSPERITY SERVICES, L.P. Product Information
INSPERITY SERVICES, L.P.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.insperity.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
INSPERITY SERVICES, L.P. Pricing
INSPERITY SERVICES, L.P. ROI & Value For Money
3.7/5
INSPERITY SERVICES, L.P. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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INSPERITY SERVICES, L.P. Customer Satisfaction (CSAT)
INSPERITY SERVICES, L.P. Customer Satisfaction (CSAT) Score
71 / 100
INSPERITY SERVICES, L.P. has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
INSPERITY SERVICES, L.P. Customer Service
3.8/5
INSPERITY SERVICES, L.P. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About INSPERITY SERVICES, L.P.'s Customer Service
Address
19001 Crescent Springs Dr, Houston, TX 77339
Website
http://www.insperity.com
INSPERITY SERVICES, L.P.'s Social Links
INSPERITY SERVICES, L.P. as an Employer
4.2/5
INSPERITY SERVICES, L.P. has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
INSPERITY SERVICES, L.P. scored a 40 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of INSPERITY SERVICES, L.P. would recommend the brand to a friend. ENPS measures how likely INSPERITY SERVICES, L.P. employees would recommend working at INSPERITY SERVICES, L.P. to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
