0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Inspro
Marketing or Exec? Claim Your Free Account
About Inspro's Brand
InsPro Technologies provides group and individual insurance policy administration software for health, life, and annuities.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Inspro NPS
Inspro's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Inspro's customers would recommend using the product based on a scale of -100 to 100.
Inspro Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Inspro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inspro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Inspro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inspro Product Quality
4/5
Inspro has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspro's overall Product Quality score rated by its users and customers.
Inspro Product Information
Inspro’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.inspro.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
Insurance
Inspro Pricing
Inspro ROI & Value For Money
3.5/5
Inspro has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspro's overall ROI score rated by its users and customers.
Inspro Customer Satisfaction (CSAT)
Inspro Customer Satisfaction (CSAT) Score
100 / 100
Inspro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inspro Customer Service
4/5
Inspro has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inspro's overall Customer Service score rated by its users and customers.
About Inspro's Customer Service
Address
1510 Chester Pike, Crum Lynne, PA 19022
Website
http://www.inspro.com
Phone Number
4844902545
Inspro's Social Links
Consumer vs. Employees
Inspro scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Inspro would recommend the brand to a friend. ENPS measures how likely Inspro employees would recommend working at Inspro to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
