-57
NPS
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InstaMed
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About InstaMed's Brand
InstaMed powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
InstaMed CMO
InstaMed NPS
InstaMed's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether InstaMed's customers would recommend using the product based on a scale of -100 to 100.
InstaMed Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
InstaMed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 -40 | Apr 2022 | -40 |
Jul 2022 -51 | Jul 2022 | -51 |
Aug 2022 -43 | Aug 2022 | -43 |
Oct 2022 -50 | Oct 2022 | -50 |
Jan 2023 -55 | Jan 2023 | -55 |
May 2023 -60 | May 2023 | -60 |
Jul 2023 -45 | Jul 2023 | -45 |
Sep 2023 -51 | Sep 2023 | -51 |
Mar 2024 -54 | Mar 2024 | -54 |
Feb 2026 -57 | Feb 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InstaMed NPS by Gender
InstaMed's NPS was rated -100 by Male customers on Comparably.
Male
-100
InstaMed's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
InstaMed's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
InstaMed NPS by Ethnicity
InstaMed's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
InstaMed Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of InstaMed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InstaMed Customer Loyalty Score by Gender
InstaMed's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of InstaMed.
Male
33%
Yes
Female
N/A
Yes
InstaMed Customer Loyalty Score by Ethnicity
InstaMed's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of InstaMed.
46
out of 100
Caucasian
InstaMed Product Quality
3/5
InstaMed has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InstaMed's overall Product Quality score rated by its users and customers.
InstaMed Product Information
InstaMed’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.instamed.com
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into InstaMed Product Quality
InstaMed's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked InstaMed's Product Quality.
Ranked InstaMed Product Quality the Highest
InstaMed Product Quality Score by Gender
InstaMed's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of InstaMed.
Male
2.5/5
Female
N/A
InstaMed Product Quality Score by Ethnicity
InstaMed's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InstaMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
InstaMed Pricing
InstaMed ROI & Value For Money
2.5/5
InstaMed has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into InstaMed ROI
InstaMed's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked InstaMed's ROI score.
Ranked InstaMed ROI the Highest
InstaMed ROI Score by Gender
InstaMed's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of InstaMed.
Male
1.6/5
Female
N/A
InstaMed ROI Score by Ethnicity
InstaMed's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InstaMed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
InstaMed Customer Satisfaction (CSAT)
InstaMed Customer Satisfaction (CSAT) Score
33 / 100
InstaMed has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into InstaMed Customer Satisfaction
InstaMed's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked InstaMed's Customer Satisfaction.
Ranked InstaMed Customer Satisfaction the Highest
InstaMed Customer Satisfaction Score by Gender
InstaMed's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of InstaMed.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
InstaMed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
InstaMed's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InstaMed.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
InstaMed Customer Service
3/5
InstaMed has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InstaMed's overall Customer Service score rated by its users and customers.
About InstaMed's Customer Service
Address
1880 John F Kennedy Boulevard, 12th Floor, Philadelphia, PA 19103
Website
http://www.instamed.com
Phone Number
(866) INSTAMED
Quick Insights into InstaMed Customer Service
InstaMed's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked InstaMed's Customer Service score.
Ranked InstaMed Customer Service the Highest
InstaMed Customer Service Score by Gender
InstaMed's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of InstaMed.
Male
2.1/5
Female
N/A
InstaMed Customer Service Score by Ethnicity
InstaMed's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InstaMed.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
InstaMed as an Employer
4.3/5
InstaMed has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
InstaMed scored a -57 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of InstaMed would recommend the brand to a friend. ENPS measures how likely InstaMed employees would recommend working at InstaMed to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
