-100
NPS
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Brand Page
Insticator
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About Insticator's Brand
Insticator Turns Engagement into Revenue
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Insticator NPS
Insticator's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Insticator's customers would recommend using the product based on a scale of -100 to 100.
Insticator Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Insticator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insticator Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Insticator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insticator Product Quality
4/5
Insticator has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Insticator's overall Product Quality score rated by its users and customers.
Insticator Product Information
Insticator’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.insticator.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
SaaS
Insticator Pricing
Insticator ROI & Value For Money
3/5
Insticator has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Insticator's overall ROI score rated by its users and customers.
Insticator Customer Satisfaction (CSAT)
Insticator Customer Satisfaction (CSAT) Score
100 / 100
Insticator has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insticator Customer Service
3/5
Insticator has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Insticator's overall Customer Service score rated by its users and customers.
About Insticator's Customer Service
Address
907 Broadway SUITE 702, New York City, NY
Website
http://www.insticator.com
Phone Number
(212) 673-8969
Consumer vs. Employees
Insticator scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Insticator would recommend the brand to a friend. ENPS measures how likely Insticator employees would recommend working at Insticator to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
