75
NPS
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Instiglio
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About Instiglio's Brand
To empower leaders in the social, public, and private sectors to improve the impact of social programs in developing countries.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.5/5
Customer Service
Instiglio NPS
Instiglio's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Instiglio's customers would recommend using the product based on a scale of -100 to 100.
Instiglio Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Instiglio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2023 66 | Jul 2023 | 66 |
Feb 2024 75 | Feb 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instiglio Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Instiglio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Instiglio Product Quality
4/5
Instiglio has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Instiglio Product Information
Instiglio’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.instiglio.org/en/
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Instiglio Pricing
Instiglio ROI & Value For Money
3.8/5
Instiglio has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Instiglio Customer Satisfaction (CSAT)
Instiglio Customer Satisfaction (CSAT) Score
100 / 100
Instiglio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Instiglio Customer Service
4.5/5
Instiglio has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Instiglio's Customer Service
Address
Instiglio, Harvard Innovation Lab, Batten Hall 125 Western Ave., Boston, MA
Website
http://www.instiglio.org/en/
Phone Number
(571)756-2845
Instiglio as an Employer
Consumer vs. Employees
Instiglio scored a 75 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Instiglio would recommend the brand to a friend. ENPS measures how likely Instiglio employees would recommend working at Instiglio to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
