34
NPS
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Brand Page
Instinet
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About Instinet's Brand
Instinet, along with its subsidiaries, provides online security brokerage and electronic trading services.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
4.1/5
Customer Service
Instinet NPS
Instinet's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Instinet's customers would recommend using the product based on a scale of -100 to 100.
Instinet Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Instinet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
May 2024 20 | May 2024 | 20 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instinet Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Instinet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Instinet Product Quality
3.5/5
Instinet has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Instinet's overall Product Quality score rated by its users and customers.
Instinet Product Information
Instinet’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.instinet.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Hardware and Devices
Marketplaces
Instinet Pricing
Instinet ROI & Value For Money
3.5/5
Instinet has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Instinet's overall ROI score rated by its users and customers.
Instinet Customer Satisfaction (CSAT)
Instinet Customer Satisfaction (CSAT) Score
75 / 100
Instinet has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Instinet Customer Service
4.1/5
Instinet has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Instinet's Customer Service
Address
1095 Avenue of the Americas, New York City, NY
Website
http://www.instinet.com/
Instinet as an Employer
3.8/5
Instinet has a 3.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Instinet scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Instinet would recommend the brand to a friend. ENPS measures how likely Instinet employees would recommend working at Instinet to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
