34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Insulet
Marketing or Exec? Claim Your Free Account
About Insulet's Brand
Insulet Corporation is engaged in the development, manufacturing and sale of the OmniPod Insulin Management System.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Insulet NPS
Insulet's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Insulet's customers would recommend using the product based on a scale of -100 to 100.
Insulet Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Insulet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jul 2022 33 | Jul 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
May 2023 33 | May 2023 | 33 |
Sep 2023 15 | Sep 2023 | 15 |
Jan 2024 25 | Jan 2024 | 25 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insulet NPS by Gender
Insulet's NPS was rated 0 by Male customers on Comparably.
Male
0
Insulet's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Insulet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Insulet NPS by Ethnicity
Insulet's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Insulet NPS by Usage
Insulet's NPS was rated 34 points by customers who have used Insulet's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Insulet Customer Reviews
Out of the 2 Insulet customer reviews 1 was positive and 1 was constructive. Insulet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Insulet Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Insulet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insulet Customer Loyalty Score by Gender
Insulet's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Insulet.
Male
78%
Yes
Female
N/A
Yes
Insulet Customer Loyalty Score by Ethnicity
Insulet's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Insulet.
82
out of 100
Caucasian
Insulet Customer Loyalty Score by Usage
Insulet's Customer Loyalty score was rated 70% by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Insulet Product Quality
3.6/5
Insulet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Insulet's overall Product Quality score rated by its users and customers.
Insulet Product Information
Insulet’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.myomnipod.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Insulet Product Quality
Insulet's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Insulet's Product Quality.
Ranked Insulet Product Quality the Highest
Insulet Product Quality Score by Gender
Insulet's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Insulet.
Male
2.7/5
Female
N/A
Insulet Product Quality Score by Ethnicity
Insulet's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Insulet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Insulet Product Quality Score by Usage
Insulet's Product Quality score was rated 3.1 stars by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Insulet Pricing
Insulet ROI & Value For Money
3.6/5
Insulet has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Insulet's overall ROI score rated by its users and customers.
Quick Insights into Insulet ROI
Insulet's ROI score was rated highest by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Insulet's ROI score.
Ranked Insulet ROI the Highest
Insulet ROI Score by Gender
Insulet's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Insulet.
Male
2.7/5
Female
N/A
Insulet ROI Score by Ethnicity
Insulet's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Insulet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Insulet ROI Score by Usage
Insulet's ROI score was rated 3.3 stars by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Insulet Customer Satisfaction (CSAT)
Insulet Customer Satisfaction (CSAT) Score
76 / 100
Insulet has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Insulet Customer Satisfaction
Insulet's Customer Satisfaction score was rated highest by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Insulet's Customer Satisfaction.
Ranked Insulet Customer Satisfaction the Highest
Insulet Customer Satisfaction Score by Gender
Insulet's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Insulet.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Insulet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Insulet's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Insulet.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Insulet Customer Satisfaction Score by Usage
Insulet's Customer Satisfaction score was rated 67 points by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Insulet Customer Service
3.6/5
Insulet has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Insulet's overall Customer Service score rated by its users and customers.
About Insulet's Customer Service
Address
Bedford, MA
Website
http://www.myomnipod.com/
Phone Number
7814575100
Quick Insights into Insulet Customer Service
Insulet's Customer Service score was rated highest by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Insulet's Customer Service score.
Ranked Insulet Customer Service the Highest
Insulet Customer Service Score by Gender
Insulet's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Insulet.
Male
2.6/5
Female
N/A
Insulet Customer Service Score by Ethnicity
Insulet's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Insulet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Insulet Customer Service Score by Usage
Insulet's Customer Service score was rated 3.5 stars by customers who have used Insulet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Insulet as an Employer
2.9/5
Insulet has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Insulet scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Insulet would recommend the brand to a friend. ENPS measures how likely Insulet employees would recommend working at Insulet to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
