15
NPS
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Insulet Corporation
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About Insulet Corporation's Brand
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Insulet Corporation CMO
Insulet Corporation NPS
Insulet Corporation's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Insulet Corporation's customers would recommend using the product based on a scale of -100 to 100.
Insulet Corporation Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Insulet Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 7 | Mar 2023 | 7 |
Sep 2023 18 | Sep 2023 | 18 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 20 | Jan 2024 | 20 |
May 2024 18 | May 2024 | 18 |
Jun 2024 13 | Jun 2024 | 13 |
Sep 2024 8 | Sep 2024 | 8 |
Nov 2024 11 | Nov 2024 | 11 |
Jan 2025 16 | Jan 2025 | 16 |
May 2025 12 | May 2025 | 12 |
Nov 2025 15 | Nov 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insulet Corporation NPS by Gender
Female customers rated Insulet Corporation's NPS 23 points higher than Male customers.
Male
17
Insulet Corporation's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
40
Insulet Corporation's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Insulet Corporation NPS by Ethnicity
Insulet Corporation's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Insulet Corporation NPS by Age
Insulet Corporation's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Insulet Corporation NPS by Usage
Insulet Corporation's NPS was rated the highest by customers who have used Insulet Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Insulet Corporation Customer Reviews
Out of the 4 Insulet Corporation customer reviews 3 were positive and 1 was constructive. Insulet Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Insulet Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Insulet Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Insulet Corporation Customer Loyalty Score by Gender
Male customers rated Insulet Corporation's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Insulet Corporation Customer Loyalty Score by Ethnicity
Insulet Corporation's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Insulet Corporation.
89
out of 100
Caucasian
Insulet Corporation Customer Loyalty Score by Age
Insulet Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Insulet Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
Insulet Corporation Customer Loyalty Score by Usage
Insulet Corporation's Customer Loyalty score was rated the highest by customers who have used Insulet Corporation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Insulet Corporation Product Quality
3.9/5
Insulet Corporation has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Insulet Corporation Product Information
Insulet Corporation’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.insulet.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Insulet Corporation Product Quality
Insulet Corporation's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked Insulet Corporation Product Quality the Highest
Ranked Insulet Corporation Product Quality the Lowest
Insulet Corporation Product Quality Score by Gender
Male customers rated Insulet Corporation's Product Quality score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Insulet Corporation Product Quality Score by Ethnicity
Insulet Corporation's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Insulet Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Insulet Corporation Product Quality Score by Age
Insulet Corporation's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Insulet Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
51-55 2.3 | 51-55 | 2.3 |
Insulet Corporation Product Quality Score by Usage
Insulet Corporation's Product Quality score was rated the highest by customers who have used Insulet Corporation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Insulet Corporation Pricing
Insulet Corporation ROI & Value For Money
3.8/5
Insulet Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Insulet Corporation ROI
Insulet Corporation's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked Insulet Corporation ROI the Highest
Ranked Insulet Corporation ROI the Lowest
Insulet Corporation ROI Score by Gender
Female customers rated Insulet Corporation's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Insulet Corporation.
Male
3.6/5
Female
3.7/5
Insulet Corporation ROI Score by Ethnicity
Insulet Corporation's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Insulet Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Insulet Corporation ROI Score by Age
Insulet Corporation's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Insulet Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
51-55 1.8 | 51-55 | 1.8 |
Insulet Corporation ROI Score by Usage
Insulet Corporation's ROI score was rated the highest by customers who have used Insulet Corporation's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Insulet Corporation Customer Satisfaction (CSAT)
Insulet Corporation Customer Satisfaction (CSAT) Score
74 / 100
Insulet Corporation has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Insulet Corporation Customer Satisfaction
Insulet Corporation's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked Insulet Corporation Customer Satisfaction the Highest
Ranked Insulet Corporation Customer Satisfaction the Lowest
Insulet Corporation Customer Satisfaction Score by Gender
Male customers rated Insulet Corporation's Customer Satisfaction score 5 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Insulet Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Insulet Corporation's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Insulet Corporation.
72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
Insulet Corporation Customer Satisfaction Score by Age
Insulet Corporation's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Insulet Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% | |||||||||||||||
| 51-55 | 33% |
Insulet Corporation Customer Satisfaction Score by Usage
Insulet Corporation's Customer Satisfaction score was rated the highest by customers who have used Insulet Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Insulet Corporation Customer Service
3.6/5
Insulet Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Insulet Corporation's Customer Service
Website
http://www.insulet.com
Quick Insights into Insulet Corporation Customer Service
Insulet Corporation's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked Insulet Corporation Customer Service the Highest
Ranked Insulet Corporation Customer Service the Lowest
Insulet Corporation Customer Service Score by Gender
Male customers rated Insulet Corporation's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Insulet Corporation.
Male
3.8/5
Female
3.7/5
Insulet Corporation Customer Service Score by Ethnicity
Insulet Corporation's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Insulet Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Insulet Corporation Customer Service Score by Age
Insulet Corporation's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Insulet Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
51-55 1.6 | 51-55 | 1.6 |
Insulet Corporation Customer Service Score by Usage
Insulet Corporation's Customer Service score was rated the highest by customers who have used Insulet Corporation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Insulet Corporation as an Employer
3.2/5
Insulet Corporation has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Insulet Corporation scored a 15 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Insulet Corporation would recommend the brand to a friend. ENPS measures how likely Insulet Corporation employees would recommend working at Insulet Corporation to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
