-40
NPS
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INSZoom
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About INSZoom's Brand
INSZoom offers immigration and human resource professionals with a range of products and software solutions.
Brand at a Glance
3.1/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
INSZoom NPS
INSZoom's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether INSZoom's customers would recommend using the product based on a scale of -100 to 100.
INSZoom Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
INSZoom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -40 | Aug 2020 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INSZoom Product Quality
3.1/5
INSZoom has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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INSZoom Product Information
INSZoom serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. INSZoom supports Web devices and offers products for small, medium, and large sized businesses.
INSZoom’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.inszoom.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Human Services Software
Social Work Case Management Software
INSZoom Pricing
INSZoom ROI & Value For Money
3/5
INSZoom has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock INSZoom's overall ROI score rated by its users and customers.
INSZoom Pricing Plans
INSZoom has a pricing structure that accommodates small, medium, and large businesses.
Who Uses INSZoom?
Small Businesses
Medium Businesses
Large Enterprises
INSZoom Customer Service
3.7/5
INSZoom has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About INSZoom's Customer Service
Address
2603 Camino Ramon, Suite 375, San Ramon, CA
Website
http://www.inszoom.com
Consumer vs. Employees
INSZoom scored a -40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of INSZoom would recommend the brand to a friend. ENPS measures how likely INSZoom employees would recommend working at INSZoom to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
