0
NPS
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Integra
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About Integra's Brand
Integra(TM) provides facilities-based communications and network services to enterprises, small and mid-sized businesses.
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Integra NPS
Integra's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether Integra's customers would recommend using the product based on a scale of -100 to 100.
Integra Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
Integra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Jan 2022 25 | Jan 2022 | 25 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 34 | Aug 2022 | 34 |
Oct 2022 13 | Oct 2022 | 13 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Aug 2024 -8 | Aug 2024 | -8 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integra Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Integra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Integra Product Quality
2.9/5
Integra has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Integra's overall Product Quality score rated by its users and customers.
Integra Product Information
Integra’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Enterprise
Hardware and Devices
SaaS
Small Business Services
Integra Pricing
Integra ROI & Value For Money
3.4/5
Integra has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Integra Customer Satisfaction (CSAT)
Integra Customer Satisfaction (CSAT) Score
40 / 100
Integra has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integra Customer Service
3.5/5
Integra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Integra's Customer Service
Address
California, MD
Website
http://www.integratelecom.com
Phone Number
(866)468-3472
Integra as an Employer
2.4/5
Integra has a 2.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Integra scored a 0 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Integra would recommend the brand to a friend. ENPS measures how likely Integra employees would recommend working at Integra to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
