0
NPS
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Integrated Merchandising Solutions
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About Integrated Merchandising Solutions' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Integrated Merchandising Solutions NPS
Integrated Merchandising Solutions's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Integrated Merchandising Solutions's customers would recommend using the product based on a scale of -100 to 100.
Integrated Merchandising Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Integrated Merchandising Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integrated Merchandising Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Integrated Merchandising Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Integrated Merchandising Solutions Product Quality
2.5/5
Integrated Merchandising Solutions has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Integrated Merchandising Solutions' overall Product Quality score rated by its users and customers.
Integrated Merchandising Solutions Product Information
Integrated Merchandising Solutions’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.imsretail.com
- Company Size
- 501-1,000 Employees
Integrated Merchandising Solutions Pricing
Integrated Merchandising Solutions ROI & Value For Money
3/5
Integrated Merchandising Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Integrated Merchandising Solutions' overall ROI score rated by its users and customers.
Integrated Merchandising Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integrated Merchandising Solutions Customer Service
3.5/5
Integrated Merchandising Solutions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Integrated Merchandising Solutions' overall Customer Service score rated by its users and customers.
About Integrated Merchandising Solutions's Customer Service
Address
Morton Grove, IL
Website
http://www.imsretail.com
Integrated Merchandising Solutions as an Employer
Consumer vs. Employees
Integrated Merchandising Solutions scored a 0 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Integrated Merchandising Solutions would recommend the brand to a friend. ENPS measures how likely Integrated Merchandising Solutions employees would recommend working at Integrated Merchandising Solutions to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
