67
NPS
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Integreon
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About Integreon's Brand
Integreon Managed Solutions provides integrated knowledge process outsourcing services, offering legal and contract management services.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Integreon CMO
Integreon NPS
Integreon's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Integreon's customers would recommend using the product based on a scale of -100 to 100.
Integreon Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Integreon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integreon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Integreon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Integreon Product Quality
4/5
Integreon has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Integreon's overall Product Quality score rated by its users and customers.
Integreon Product Information
Integreon’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.integreon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Integreon Pricing
Integreon ROI & Value For Money
4.5/5
Integreon has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Integreon Customer Satisfaction (CSAT)
Integreon Customer Satisfaction (CSAT) Score
100 / 100
Integreon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integreon Customer Service
5/5
Integreon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Integreon's Customer Service
Address
219 East 44th Street, 5th Floor, New York City, NY
Website
http://www.integreon.com
Phone Number
310-788-9009
Consumer vs. Employees
Integreon scored a 67 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Integreon would recommend the brand to a friend. ENPS measures how likely Integreon employees would recommend working at Integreon to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 30% | Promoters |
|---|---|
| 25% | Passive |
| 45% | Detractors |
