-17
NPS
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IntelePeer
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About IntelePeer's Brand
IntelePeer is a CaaS-based cloud platform providing on-demand IP communications and SIP trunking services for enterprises.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
IntelePeer CMO
IntelePeer NPS
IntelePeer's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether IntelePeer's customers would recommend using the product based on a scale of -100 to 100.
IntelePeer Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
IntelePeer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
May 2024 0 | May 2024 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Jul 2025 -17 | Jul 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IntelePeer Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IntelePeer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IntelePeer Product Quality
3/5
IntelePeer has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IntelePeer's overall Product Quality score rated by its users and customers.
IntelePeer Product Information
IntelePeer’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.intelepeer.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
IntelePeer Pricing
IntelePeer ROI & Value For Money
2.8/5
IntelePeer has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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IntelePeer Customer Satisfaction (CSAT)
IntelePeer Customer Satisfaction (CSAT) Score
40 / 100
IntelePeer has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IntelePeer Customer Service
3/5
IntelePeer has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IntelePeer's overall Customer Service score rated by its users and customers.
About IntelePeer's Customer Service
Address
2855 Campus Drive, Suite 200, San Mateo, CA
Website
http://www.intelepeer.com
Phone Number
650.525.9200
IntelePeer as an Employer
4.5/5
IntelePeer has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IntelePeer scored a -17 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of IntelePeer would recommend the brand to a friend. ENPS measures how likely IntelePeer employees would recommend working at IntelePeer to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
