0
NPS
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Intellect Design Arena
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About Intellect Design Arena's Brand
Provider of banking financial software products. The company engages in developing software for banking and insurance sectors in India.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Intellect Design Arena NPS
Intellect Design Arena's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Intellect Design Arena's customers would recommend using the product based on a scale of -100 to 100.
Intellect Design Arena Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Intellect Design Arena NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellect Design Arena Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Intellect Design Arena users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intellect Design Arena Product Quality
2.2/5
Intellect Design Arena has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Intellect Design Arena's overall Product Quality score rated by its users and customers.
Intellect Design Arena Product Information
Intellect Design Arena’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.intellectdesign.com
- Company Size
- 1,001-5,000 Employees
Intellect Design Arena Pricing
Intellect Design Arena ROI & Value For Money
3.5/5
Intellect Design Arena has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intellect Design Arena's overall ROI score rated by its users and customers.
Intellect Design Arena Customer Satisfaction (CSAT)
Intellect Design Arena Customer Satisfaction (CSAT) Score
100 / 100
Intellect Design Arena has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intellect Design Arena Customer Service
4/5
Intellect Design Arena has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intellect Design Arena's overall Customer Service score rated by its users and customers.
About Intellect Design Arena's Customer Service
Address
244, Anna Salai, Chennai, 600006
Website
www.intellectdesign.com
Phone Number
7
Intellect Design Arena as an Employer
Consumer vs. Employees
Intellect Design Arena scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Intellect Design Arena would recommend the brand to a friend. ENPS measures how likely Intellect Design Arena employees would recommend working at Intellect Design Arena to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
