100
NPS
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Intellectsoft
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About Intellectsoft's Brand
Intellectsoft is a full-service software and mobile application development company.
Brand at a Glance
5/5
Product Quality
Intellectsoft NPS
Intellectsoft's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Intellectsoft's customers would recommend using the product based on a scale of -100 to 100.
Intellectsoft Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Intellectsoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellectsoft Product Quality
5/5
Intellectsoft has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Intellectsoft Product Information
Intellectsoft’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.intellectsoft.net
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Intellectsoft Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intellectsoft as an Employer
4.1/5
Intellectsoft has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Intellectsoft scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Intellectsoft would recommend the brand to a friend. ENPS measures how likely Intellectsoft employees would recommend working at Intellectsoft to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
