100
NPS
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Intellinet Inc.
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About Intellinet Inc. Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Intellinet Inc. NPS
Intellinet Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Intellinet Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Intellinet Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Intellinet Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 100 | Jan 2025 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellinet Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intellinet Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intellinet Inc. Product Quality
4/5
Intellinet Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Intellinet Inc. Product Information
Intellinet Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.intellinet.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Intellinet Inc. Pricing
Intellinet Inc. ROI & Value For Money
4/5
Intellinet Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Intellinet Inc. Customer Satisfaction (CSAT)
Intellinet Inc. Customer Satisfaction (CSAT) Score
100 / 100
Intellinet Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intellinet Inc. Customer Service
4.5/5
Intellinet Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Intellinet Inc.'s Customer Service
Address
Atlanta, GA
Website
https://www.intellinet.com/
Intellinet Inc. as an Employer
3.8/5
Intellinet Inc. has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Intellinet Inc. scored a 100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Intellinet Inc. would recommend the brand to a friend. ENPS measures how likely Intellinet Inc. employees would recommend working at Intellinet Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
