0
NPS
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Intellum
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About Intellum's Brand
Customer Education Platform
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
Intellum NPS
Intellum's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Intellum's customers would recommend using the product based on a scale of -100 to 100.
Intellum Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Intellum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellum Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intellum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intellum Product Quality
3.2/5
Intellum has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Intellum's overall Product Quality score rated by its users and customers.
Intellum Product Information
Intellum serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Intellum supports iOS and Android devices and offers products for large sized businesses.
Intellum’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.intellum.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Customer Success Software
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Intellum Pricing
Intellum ROI & Value For Money
5/5
Intellum has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intellum's overall ROI score rated by its users and customers.
Intellum Pricing Plans
Intellum has a pricing structure that accommodates large businesses. Starting from $70000/year, Intellum uses a subscription model.
Who Uses Intellum?
Large Enterprises
Intellum Customer Satisfaction (CSAT)
Intellum Customer Satisfaction (CSAT) Score
100 / 100
Intellum has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intellum Customer Service
5/5
Intellum has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Intellum's Customer Service
Address
3525 Piedmont Rd NE STE 500, Atlanta, GA 30305
Website
http://www.intellum.com
Phone Number
4048907690
Intellum as an Employer
3.5/5
Intellum has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Intellum scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Intellum would recommend the brand to a friend. ENPS measures how likely Intellum employees would recommend working at Intellum to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
