31
NPS
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Intelsat
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About Intelsat's Brand
Intelsat is the leading provider of fixed satellite services worldwide. For over 45 years, Intelsat has been delivering information and
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Intelsat NPS
Intelsat's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Intelsat's customers would recommend using the product based on a scale of -100 to 100.
Intelsat Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Intelsat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 36 | Jun 2023 | 36 |
Jul 2023 38 | Jul 2023 | 38 |
Aug 2023 39 | Aug 2023 | 39 |
Oct 2023 35 | Oct 2023 | 35 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 28 | Mar 2024 | 28 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 28 | May 2024 | 28 |
Jul 2024 29 | Jul 2024 | 29 |
Apr 2025 30 | Apr 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intelsat NPS by Gender
Female customers rated Intelsat's NPS 6 points higher than Male customers.
Male
28
Intelsat's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
34
Intelsat's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Intelsat NPS by Ethnicity
Intelsat's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 100 | Other | 100 |
Intelsat NPS by Age
Intelsat's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Intelsat NPS by Usage
Intelsat's NPS was rated 34 points by customers who have used Intelsat's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Intelsat Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Intelsat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intelsat Customer Loyalty Score by Gender
Female customers rated Intelsat's Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Intelsat.
Male
87%
Yes
Female
100%
Yes
Intelsat Customer Loyalty Score by Ethnicity
Intelsat's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intelsat.
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Intelsat Customer Loyalty Score by Age
Intelsat's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
Intelsat Customer Loyalty Score by Usage
Intelsat's Customer Loyalty score was rated 100% by customers who have used Intelsat's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Intelsat Product Quality
4.3/5
Intelsat has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Intelsat Product Information
Intelsat’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.intelsat.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Small Business Services
Quick Insights into Intelsat Product Quality
Intelsat's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked Intelsat Product Quality the Highest
Ranked Intelsat Product Quality the Lowest
Intelsat Product Quality Score by Gender
Intelsat's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Intelsat Product Quality Score by Ethnicity
Intelsat's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intelsat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 5 | Other | 5 |
Intelsat Product Quality Score by Age
Intelsat's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Intelsat.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 5 | 41-45 | 5 |
Intelsat Product Quality Score by Usage
Intelsat's Product Quality score was rated 4.1 stars by customers who have used Intelsat's products/services for 2 to 5 Years.
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Intelsat Pricing
Intelsat ROI & Value For Money
3.8/5
Intelsat has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Intelsat ROI
Intelsat's ROI score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Intelsat ROI the Highest
Ranked Intelsat ROI the Lowest
Intelsat ROI Score by Gender
Male customers rated Intelsat's ROI score 1 stars higher than Female customers.
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Male
4/5
Female
3/5
Intelsat ROI Score by Ethnicity
Intelsat's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intelsat.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.6 | Other | 4.6 |
Intelsat ROI Score by Age
Intelsat's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Intelsat.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.6 | 41-45 | 3.6 |
Intelsat ROI Score by Usage
Intelsat's ROI score was rated 4.3 stars by customers who have used Intelsat's products/services for 2 to 5 Years.
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Intelsat Customer Satisfaction (CSAT)
Intelsat Customer Satisfaction (CSAT) Score
73 / 100
Intelsat has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
23%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intelsat Customer Satisfaction
Intelsat's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Intelsat Customer Satisfaction the Highest
Ranked Intelsat Customer Satisfaction the Lowest
Intelsat Customer Satisfaction Score by Gender
Male customers rated Intelsat's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Intelsat.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Intelsat Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Intelsat's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intelsat.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Intelsat's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intelsat.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Intelsat Customer Satisfaction Score by Age
Intelsat's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Intelsat.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 66% |
Intelsat Customer Service
3.9/5
Intelsat has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Intelsat's Customer Service
Address
Luxemburg, WI
Website
http://www.intelsat.com
Phone Number
+352 27 84 16 00
Quick Insights into Intelsat Customer Service
Intelsat's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Intelsat Customer Service the Highest
Ranked Intelsat Customer Service the Lowest
Intelsat Customer Service Score by Gender
Male customers rated Intelsat's Customer Service score 1.5 stars higher than Female customers.
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Male
4/5
Female
2.5/5
Intelsat Customer Service Score by Ethnicity
Intelsat's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intelsat.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.6 | Other | 4.6 |
Intelsat Customer Service Score by Age
Intelsat's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Intelsat.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.5 | 41-45 | 3.5 |
Intelsat Customer Service Score by Usage
Intelsat's Customer Service score was rated 4 stars by customers who have used Intelsat's products/services for 2 to 5 Years.
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Intelsat as an Employer
4.5/5
Intelsat has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Intelsat scored a 31 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Intelsat would recommend the brand to a friend. ENPS measures how likely Intelsat employees would recommend working at Intelsat to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
