31
NPS
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Inter Pipeline
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About Inter Pipeline's Brand
Inter Pipeline are a major petroleum transportation, storage and natural gas liquids extraction business
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Inter Pipeline NPS
Inter Pipeline's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Inter Pipeline's customers would recommend using the product based on a scale of -100 to 100.
Inter Pipeline Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Inter Pipeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 -25 | Jan 2021 | -25 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 17 | Sep 2021 | 17 |
Nov 2021 29 | Nov 2021 | 29 |
Apr 2022 13 | Apr 2022 | 13 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 30 | Jan 2023 | 30 |
Feb 2023 27 | Feb 2023 | 27 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 30 | Sep 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inter Pipeline Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Inter Pipeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inter Pipeline Product Quality
3.9/5
Inter Pipeline has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Inter Pipeline's overall Product Quality score rated by its users and customers.
Inter Pipeline Product Information
Inter Pipeline’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Inter Pipeline Pricing
Inter Pipeline ROI & Value For Money
3.1/5
Inter Pipeline has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Inter Pipeline Customer Satisfaction (CSAT)
Inter Pipeline Customer Satisfaction (CSAT) Score
100 / 100
Inter Pipeline has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inter Pipeline Customer Service
3.2/5
Inter Pipeline has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Inter Pipeline's Customer Service
Address
2600, 237 - 4th Avenue S.W., Calvary, GA T2P 4K3 Canada
Website
http://www.interpipeline.com/
Inter Pipeline as an Employer
4.3/5
Inter Pipeline has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Inter Pipeline scored a 31 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Inter Pipeline would recommend the brand to a friend. ENPS measures how likely Inter Pipeline employees would recommend working at Inter Pipeline to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 66% | Promoters |
|---|---|
| 10% | Passive |
| 24% | Detractors |
