-100
NPS
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InterCall
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About InterCall's Brand
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in collaboration and conference
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
InterCall NPS
InterCall's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether InterCall's customers would recommend using the product based on a scale of -100 to 100.
InterCall Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
InterCall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterCall Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InterCall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InterCall Product Quality
3.1/5
InterCall has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock InterCall's overall Product Quality score rated by its users and customers.
InterCall Product Information
InterCall serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. InterCall supports Web devices and offers products for small, medium, and large sized businesses.
InterCall’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.intercall.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Product Type
Communication Software
Web Collaboration Software
Online Meetings Software
Web Conferencing Software
Video Conferencing Software
Telephony Software
InterCall Pricing
InterCall ROI & Value For Money
1.5/5
InterCall has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock InterCall's overall ROI score rated by its users and customers.
InterCall Pricing Plans
InterCall has a pricing structure that accommodates small, medium, and large businesses. Starting from $39, InterCall uses a subscription model and offers the following: Unlimited online meetins starts at $42 / month. For the users that are not ready to commit yet, InterCall also offers a free trial.
Who Uses InterCall?
Small Businesses
Medium Businesses
Large Enterprises
InterCall Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterCall Customer Service
1.5/5
InterCall has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock InterCall's overall Customer Service score rated by its users and customers.
About InterCall's Customer Service
Address
8420 West Bryn Mawr Suite 400, Chicago, IL
Website
http://www.intercall.com
Phone Number
+1 (773) 399-1600
InterCall as an Employer
3.3/5
InterCall has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
InterCall scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of InterCall would recommend the brand to a friend. ENPS measures how likely InterCall employees would recommend working at InterCall to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
