-100
NPS
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InterDent Service
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About InterDent Service's Brand
InterDent provides full service business to 200 dental practices so that the dentists can focus on the delivery of high quality clinical care.
Brand at a Glance
38%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
InterDent Service NPS
InterDent Service's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether InterDent Service's customers would recommend using the product based on a scale of -100 to 100.
InterDent Service Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
InterDent Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterDent Service Customer Reviews
Out of the 2 InterDent Service customer reviews 0 were positive and 2 were constructive. InterDent Service customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
InterDent Service Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of InterDent Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InterDent Service Product Quality
1.9/5
InterDent Service has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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InterDent Service Product Information
InterDent Service’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.interdent.com/
- Company Size
- 1-10 Employees
Industry
Healthcare
InterDent Service Pricing
InterDent Service ROI & Value For Money
2/5
InterDent Service has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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InterDent Service Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterDent Service Customer Service
1.9/5
InterDent Service has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About InterDent Service's Customer Service
Address
9800 S La Cienega Blvd Suite 800, Inglewood, CA 90301
Website
http://www.interdent.com/
Phone Number
800-gentle1
Consumer vs. Employees
InterDent Service scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of InterDent Service would recommend the brand to a friend. ENPS measures how likely InterDent Service employees would recommend working at InterDent Service to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
