-40
NPS
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InterDesign
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About InterDesign's Brand
Innovation is at the very core of InterDesign and our employees are continuously thinking, dreaming and being inspired by WHAT’S NEXT NOW
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
InterDesign NPS
InterDesign's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether InterDesign's customers would recommend using the product based on a scale of -100 to 100.
InterDesign Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
InterDesign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
Jul 2025 -40 | Jul 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterDesign Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of InterDesign users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InterDesign Product Quality
3/5
InterDesign has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InterDesign's overall Product Quality score rated by its users and customers.
InterDesign Product Information
InterDesign’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
InterDesign Pricing
InterDesign ROI & Value For Money
2.8/5
InterDesign has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock InterDesign's overall ROI score rated by its users and customers.
InterDesign Customer Satisfaction (CSAT)
InterDesign Customer Satisfaction (CSAT) Score
33 / 100
InterDesign has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterDesign Customer Service
3/5
InterDesign has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InterDesign's overall Customer Service score rated by its users and customers.
About InterDesign's Customer Service
Address
30725 Solon Industrial Parkway, Solon, OH 44139 United States of America
Website
http://www.interdesignusa.com
Phone Number
440-248-0178
InterDesign as an Employer
3.6/5
InterDesign has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
InterDesign scored a -40 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of InterDesign would recommend the brand to a friend. ENPS measures how likely InterDesign employees would recommend working at InterDesign to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
