28
NPS
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Interfor
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About Interfor's Brand
International Forest Products Limited (Interfor) is one of the Pacific Northwest’s largest producers of quality wood products.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Interfor NPS
Interfor's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Interfor's customers would recommend using the product based on a scale of -100 to 100.
Interfor Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Interfor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 25 | Nov 2022 | 25 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 13 | Sep 2023 | 13 |
Mar 2024 25 | Mar 2024 | 25 |
Aug 2024 11 | Aug 2024 | 11 |
Feb 2025 20 | Feb 2025 | 20 |
Jun 2025 27 | Jun 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interfor Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Interfor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interfor Product Quality
4/5
Interfor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Interfor's overall Product Quality score rated by its users and customers.
Interfor Product Information
Interfor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.interfor.com
- Company Size
- 1,001-5,000 Employees
Industry
Paper and Forest Products
Interfor Pricing
Interfor ROI & Value For Money
3.9/5
Interfor has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Interfor's overall ROI score rated by its users and customers.
Interfor Customer Satisfaction (CSAT)
Interfor Customer Satisfaction (CSAT) Score
86 / 100
Interfor has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interfor Customer Service
4/5
Interfor has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Interfor's Customer Service
Address
1055 Dunsmuir Street, Vancouver, BC, V7X 1L4 Canada
Website
http://www.interfor.com
Phone Number
604-689-6800
Interfor as an Employer
2.9/5
Interfor has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Interfor scored a 28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Interfor would recommend the brand to a friend. ENPS measures how likely Interfor employees would recommend working at Interfor to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
