-100
NPS
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Intermountain Electric
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About Intermountain Electric's Brand
Intermountain Electric, Inc. provides electrical contracting services in the United States.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Intermountain Electric NPS
Intermountain Electric's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Intermountain Electric's customers would recommend using the product based on a scale of -100 to 100.
Intermountain Electric Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Intermountain Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intermountain Electric Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intermountain Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intermountain Electric Product Quality
1.5/5
Intermountain Electric has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermountain Electric's overall Product Quality score rated by its users and customers.
Intermountain Electric Product Information
Intermountain Electric’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.imelect.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Hardware and Devices
Construction
Intermountain Electric Pricing
Intermountain Electric ROI & Value For Money
1.5/5
Intermountain Electric has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermountain Electric's overall ROI score rated by its users and customers.
Intermountain Electric Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intermountain Electric Customer Service
1.5/5
Intermountain Electric has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intermountain Electric's overall Customer Service score rated by its users and customers.
About Intermountain Electric's Customer Service
Address
5050 Osage Street Suite 500, Denver, CO 80221
Website
http://www.imelect.com/
Phone Number
(303)733-7248
Intermountain Electric as an Employer
Consumer vs. Employees
Intermountain Electric scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Intermountain Electric would recommend the brand to a friend. ENPS measures how likely Intermountain Electric employees would recommend working at Intermountain Electric to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
