28
NPS
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Brand Page
International Medical Corps
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About International Medical Corps' Brand
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
International Medical Corps NPS
International Medical Corps's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether International Medical Corps's customers would recommend using the product based on a scale of -100 to 100.
International Medical Corps Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
International Medical Corps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 17 | Dec 2022 | 17 |
Sep 2023 29 | Sep 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
International Medical Corps Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of International Medical Corps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
International Medical Corps Product Quality
3.6/5
International Medical Corps has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock International Medical Corps' overall Product Quality score rated by its users and customers.
International Medical Corps Product Information
International Medical Corps’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Non-Profit
International Medical Corps Pricing
International Medical Corps ROI & Value For Money
3.4/5
International Medical Corps has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock International Medical Corps' overall ROI score rated by its users and customers.
International Medical Corps Customer Satisfaction (CSAT)
International Medical Corps Customer Satisfaction (CSAT) Score
80 / 100
International Medical Corps has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
International Medical Corps Customer Service
3.6/5
International Medical Corps has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock International Medical Corps' overall Customer Service score rated by its users and customers.
About International Medical Corps's Customer Service
Address
12400 Wilshire Blvd, 90025
Website
http://www.internationalmedicalcorps.org
Phone Number
3108267800
International Medical Corps as an Employer
4.1/5
International Medical Corps has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
CEO of International Medical Corps
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
International Medical Corps scored a 28 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of International Medical Corps would recommend the brand to a friend. ENPS measures how likely International Medical Corps employees would recommend working at International Medical Corps to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
