-42
NPS
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International Medical Group
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About International Medical Group's Brand
International Medical Group offers healthcare services through applied research, education, and community-based services.
Brand at a Glance
49%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
International Medical Group NPS
International Medical Group's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether International Medical Group's customers would recommend using the product based on a scale of -100 to 100.
International Medical Group Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
International Medical Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2024 -33 | May 2024 | -33 |
Sep 2024 -50 | Sep 2024 | -50 |
Dec 2024 -60 | Dec 2024 | -60 |
Jan 2025 -33 | Jan 2025 | -33 |
Jul 2025 -43 | Jul 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
International Medical Group NPS by Gender
International Medical Group's NPS was rated -100 by Male customers on Comparably.
Male
-100
International Medical Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
International Medical Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
International Medical Group NPS by Ethnicity
International Medical Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
International Medical Group NPS by Age
International Medical Group's NPS was rated -100 points by customers ages 66+ on Comparably.
International Medical Group NPS by Usage
International Medical Group's NPS was rated -100 points by customers who have used International Medical Group's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
International Medical Group Customer Reviews
Out of the 2 International Medical Group customer reviews 0 were positive and 2 were constructive. International Medical Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
International Medical Group Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of International Medical Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
International Medical Group Customer Loyalty Score by Gender
International Medical Group's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of International Medical Group.
Male
33%
Yes
Female
N/A
Yes
International Medical Group Customer Loyalty Score by Ethnicity
International Medical Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of International Medical Group.
40
out of 100
Caucasian
International Medical Group Customer Loyalty Score by Age
International Medical Group's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of International Medical Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
International Medical Group Customer Loyalty Score by Usage
International Medical Group's Customer Loyalty score was rated 40% by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
International Medical Group Product Quality
2.2/5
International Medical Group has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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International Medical Group Product Information
International Medical Group’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://img.co.ug/
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into International Medical Group Product Quality
International Medical Group's Product Quality score was rated highest by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked International Medical Group's Product Quality.
Ranked International Medical Group Product Quality the Highest
International Medical Group Product Quality Score by Gender
International Medical Group's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of International Medical Group.
Male
1.5/5
Female
N/A
International Medical Group Product Quality Score by Ethnicity
International Medical Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of International Medical Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
International Medical Group Product Quality Score by Age
International Medical Group's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of International Medical Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
International Medical Group Product Quality Score by Usage
International Medical Group's Product Quality score was rated 1.5 stars by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
International Medical Group Pricing
International Medical Group ROI & Value For Money
2.1/5
International Medical Group has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into International Medical Group ROI
International Medical Group's ROI score was rated highest by customers who have used International Medical Group's products/services for 2 to 5 Years.
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Ranked International Medical Group ROI the Highest
International Medical Group ROI Score by Gender
International Medical Group's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of International Medical Group.
Male
1.5/5
Female
N/A
International Medical Group ROI Score by Ethnicity
International Medical Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of International Medical Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
International Medical Group ROI Score by Age
International Medical Group's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of International Medical Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
International Medical Group ROI Score by Usage
International Medical Group's ROI score was rated 1.5 stars by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
International Medical Group Customer Satisfaction (CSAT)
International Medical Group Customer Satisfaction (CSAT) Score
28 / 100
International Medical Group has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into International Medical Group Customer Satisfaction
International Medical Group's Customer Satisfaction score was rated highest by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked International Medical Group's Customer Satisfaction.
Ranked International Medical Group Customer Satisfaction the Highest
International Medical Group Customer Satisfaction Score by Gender
International Medical Group's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of International Medical Group.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
International Medical Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
International Medical Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International Medical Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
International Medical Group Customer Satisfaction Score by Age
International Medical Group's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of International Medical Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
International Medical Group Customer Satisfaction Score by Usage
International Medical Group's Customer Satisfaction score was rated 0 points by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
International Medical Group Customer Service
2.2/5
International Medical Group has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About International Medical Group's Customer Service
Address
Plot 4686 St Barnabas Road, Kisugu, Indianapolis, IN
Website
http://img.co.ug/
Phone Number
+256 31 2200400
Quick Insights into International Medical Group Customer Service
International Medical Group's Customer Service score was rated highest by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked International Medical Group's Customer Service score.
Ranked International Medical Group Customer Service the Highest
International Medical Group Customer Service Score by Gender
International Medical Group's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of International Medical Group.
Male
1.5/5
Female
N/A
International Medical Group Customer Service Score by Ethnicity
International Medical Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of International Medical Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
International Medical Group Customer Service Score by Age
International Medical Group's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of International Medical Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
International Medical Group Customer Service Score by Usage
International Medical Group's Customer Service score was rated 1.5 stars by customers who have used International Medical Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
International Medical Group as an Employer
2.4/5
International Medical Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of International Medical Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
International Medical Group scored a -42 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of International Medical Group would recommend the brand to a friend. ENPS measures how likely International Medical Group employees would recommend working at International Medical Group to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
