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NPS
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International Paper Company
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About International Paper Company's Brand
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
International Paper Company NPS
International Paper Company's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether International Paper Company's customers would recommend using the product based on a scale of -100 to 100.
International Paper Company Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
International Paper Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2024 17 | Dec 2024 | 17 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
International Paper Company Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of International Paper Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
International Paper Company Product Quality
3.8/5
International Paper Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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International Paper Company Product Information
International Paper Company’s product quality score is a 3.8 out of 5 as rated by its users and customers.
International Paper Company Pricing
International Paper Company ROI & Value For Money
3.7/5
International Paper Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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International Paper Company Customer Satisfaction (CSAT)
International Paper Company Customer Satisfaction (CSAT) Score
80 / 100
International Paper Company has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
International Paper Company Customer Service
4/5
International Paper Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About International Paper Company's Customer Service
Website
http://www.internationalpaper.com
International Paper Company as an Employer
3.3/5
International Paper Company has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of International Paper Company
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
International Paper Company scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of International Paper Company would recommend the brand to a friend. ENPS measures how likely International Paper Company employees would recommend working at International Paper Company to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 42% | Promoters |
|---|---|
| 5% | Passive |
| 53% | Detractors |
