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NPS
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International Rescue Committee
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About International Rescue Committee's Brand
IRC responds to the world's worst humanitarian crises & helps some of the most vulnerable people from harm to home.
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
International Rescue Committee NPS
International Rescue Committee's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether International Rescue Committee's customers would recommend using the product based on a scale of -100 to 100.
International Rescue Committee Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
International Rescue Committee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -1 | Sep 2023 | -1 |
Oct 2023 -6 | Oct 2023 | -6 |
Dec 2023 -5 | Dec 2023 | -5 |
Jan 2024 -2 | Jan 2024 | -2 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 2 | Nov 2024 | 2 |
Mar 2025 1 | Mar 2025 | 1 |
Apr 2025 0 | Apr 2025 | 0 |
May 2025 -2 | May 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
International Rescue Committee NPS by Gender
Female customers rated International Rescue Committee's NPS 34 points higher than Male customers.
Male
0
International Rescue Committee's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
34
International Rescue Committee's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
International Rescue Committee NPS by Ethnicity
International Rescue Committee's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -34 | African American/Black | -34 |
Other 50 | Other | 50 |
International Rescue Committee NPS by Age
International Rescue Committee's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
International Rescue Committee NPS by Usage
International Rescue Committee's NPS was rated -34 points by customers who have used International Rescue Committee's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
International Rescue Committee Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of International Rescue Committee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
International Rescue Committee Customer Loyalty Score by Gender
Female customers rated International Rescue Committee's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of International Rescue Committee.
Male
91%
Yes
Female
100%
Yes
International Rescue Committee Customer Loyalty Score by Ethnicity
International Rescue Committee's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of International Rescue Committee.
78
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
International Rescue Committee Customer Loyalty Score by Age
International Rescue Committee's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of International Rescue Committee.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 78% | 36-40 | 78% |
International Rescue Committee Customer Loyalty Score by Usage
International Rescue Committee's Customer Loyalty score was rated 85% by customers who have used International Rescue Committee's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
International Rescue Committee Customer Loyalty Score by Industry
International Rescue Committee's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
International Rescue Committee Product Quality
3.7/5
International Rescue Committee has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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International Rescue Committee Product Information
International Rescue Committee’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated International Rescue Committee's product the highest. Reviewers from the Tech industry rated International Rescue Committee the lowest at 2.5.
- Website
- http://www.rescue.org/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into International Rescue Committee Product Quality
International Rescue Committee's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked International Rescue Committee's Product Quality.
Ranked International Rescue Committee Product Quality the Highest
Ranked International Rescue Committee Product Quality the Lowest
International Rescue Committee Product Quality Score by Gender
Female customers rated International Rescue Committee's Product Quality score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of International Rescue Committee.
Male
3.3/5
Female
5/5
International Rescue Committee Product Quality Score by Ethnicity
International Rescue Committee's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of International Rescue Committee.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.5 | Other | 3.5 |
International Rescue Committee Product Quality Score by Age
International Rescue Committee's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of International Rescue Committee.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
36-40 3.2 | 36-40 | 3.2 |
International Rescue Committee Product Quality Score by Usage
International Rescue Committee's Product Quality score was rated 3.1 stars by customers who have used International Rescue Committee's products/services for Less than 1 Year.
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International Rescue Committee Product Quality Score by Industry
International Rescue Committee's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
International Rescue Committee Pricing
International Rescue Committee ROI & Value For Money
3.5/5
International Rescue Committee has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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International Rescue Committee Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from International Rescue Committee.
Quick Insights into International Rescue Committee ROI
International Rescue Committee's ROI score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked International Rescue Committee ROI the Highest
Ranked International Rescue Committee ROI the Lowest
International Rescue Committee ROI Score by Gender
Female customers rated International Rescue Committee's ROI score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of International Rescue Committee.
Male
3.1/5
Female
5/5
International Rescue Committee ROI Score by Ethnicity
International Rescue Committee's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of International Rescue Committee.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.6 | Other | 3.6 |
International Rescue Committee ROI Score by Age
International Rescue Committee's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of International Rescue Committee.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
International Rescue Committee ROI Score by Usage
International Rescue Committee's ROI score was rated 2.6 stars by customers who have used International Rescue Committee's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
International Rescue Committee ROI Score by Industry
International Rescue Committee's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
International Rescue Committee Customer Satisfaction (CSAT)
International Rescue Committee Customer Satisfaction (CSAT) Score
80 / 100
International Rescue Committee has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
35%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into International Rescue Committee Customer Satisfaction
International Rescue Committee's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked International Rescue Committee's Customer Satisfaction.
Ranked International Rescue Committee Customer Satisfaction the Highest
Ranked International Rescue Committee Customer Satisfaction the Lowest
International Rescue Committee Customer Satisfaction Score by Gender
Female customers rated International Rescue Committee's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of International Rescue Committee.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
International Rescue Committee Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
International Rescue Committee's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International Rescue Committee.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
International Rescue Committee's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International Rescue Committee.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
International Rescue Committee's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International Rescue Committee.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
International Rescue Committee Customer Satisfaction Score by Age
International Rescue Committee's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of International Rescue Committee.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 75% |
International Rescue Committee Customer Satisfaction Score by Usage
International Rescue Committee's Customer Satisfaction score was rated 66 points by customers who have used International Rescue Committee's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
International Rescue Committee Customer Satisfaction Score by Industry
International Rescue Committee's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "International Rescue Committee Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
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}International Rescue Committee Customer Service
3.7/5
International Rescue Committee has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About International Rescue Committee's Customer Service
Address
New York City, NY 10168
Website
http://www.rescue.org/
Phone Number
(212) 551-3000
Quick Insights into International Rescue Committee Customer Service
International Rescue Committee's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked International Rescue Committee's Customer Service score.
Ranked International Rescue Committee Customer Service the Highest
Ranked International Rescue Committee Customer Service the Lowest
International Rescue Committee Customer Service Score by Gender
Female customers rated International Rescue Committee's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of International Rescue Committee.
Male
3.3/5
Female
5/5
International Rescue Committee Customer Service Score by Ethnicity
International Rescue Committee's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of International Rescue Committee.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 4.5 | Other | 4.5 |
International Rescue Committee Customer Service Score by Age
International Rescue Committee's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of International Rescue Committee.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 3.6 | 36-40 | 3.6 |
International Rescue Committee Customer Service Score by Usage
International Rescue Committee's Customer Service score was rated 2.8 stars by customers who have used International Rescue Committee's products/services for Less than 1 Year.
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International Rescue Committee Customer Service Score by Industry
International Rescue Committee's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
International Rescue Committee as an Employer
4.6/5
International Rescue Committee has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of International Rescue Committee
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
International Rescue Committee scored a -1 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of International Rescue Committee would recommend the brand to a friend. ENPS measures how likely International Rescue Committee employees would recommend working at International Rescue Committee to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
