5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
International SOS
Marketing or Exec? Claim Your Free Account
About International SOS' Brand
International SOS is the world s leading international healthcar
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
International SOS NPS
International SOS's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether International SOS's customers would recommend using the product based on a scale of -100 to 100.
International SOS Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
International SOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -2 | Oct 2023 | -2 |
Nov 2023 2 | Nov 2023 | 2 |
Dec 2023 3 | Dec 2023 | 3 |
Jan 2024 5 | Jan 2024 | 5 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 7 | Mar 2024 | 7 |
May 2024 7 | May 2024 | 7 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 4 | Jan 2025 | 4 |
Mar 2025 5 | Mar 2025 | 5 |
Jun 2025 4 | Jun 2025 | 4 |
Aug 2025 5 | Aug 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
International SOS NPS by Gender
Female customers rated International SOS's NPS 118 points higher than Male customers.
Male
-18
International SOS's NPS was rated -18 by Male customers on Comparably.
32%
Promoters
18%
Passives
50%
Detractors
Female
100
International SOS's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
International SOS NPS by Ethnicity
International SOS's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other -67 | Other | -67 |
International SOS NPS by Age
International SOS's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
International SOS NPS by Usage
International SOS's NPS was rated the highest by customers who have used International SOS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years 34 | Over 10 Years | 34 |
International SOS Customer Reviews
Out of the 10 International SOS customer reviews 7 were positive and 3 were constructive. International SOS customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
International SOS Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of International SOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
International SOS Customer Loyalty Score by Gender
Female customers rated International SOS's Customer Loyalty score 35% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of International SOS.
Male
65%
Yes
Female
100%
Yes
International SOS Customer Loyalty Score by Ethnicity
International SOS's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of International SOS.
52
out of 100
Caucasian
100
out of 100
Hispanic or Latino
87
out of 100
Asian or Pacific Islander
55
out of 100
Other
International SOS Customer Loyalty Score by Age
International SOS's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of International SOS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 89% | 31-35 | 89% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
56-60 55% | 56-60 | 55% |
International SOS Customer Loyalty Score by Usage
International SOS's Customer Loyalty score was rated the highest by customers who have used International SOS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
International SOS Customer Loyalty Score by Industry
International SOS's Customer Loyalty score was rated the highest by Security and Investigations industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
International SOS Product Quality
3.8/5
International SOS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock International SOS' overall Product Quality score rated by its users and customers.
International SOS Product Information
International SOS’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated International SOS's product the highest. Reviewers from the Tech industry rated International SOS the lowest at 3.3.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into International SOS Product Quality
International SOS's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked International SOS' Product Quality.
Ranked International SOS Product Quality the Highest
Ranked International SOS Product Quality the Lowest
International SOS Product Quality Score by Gender
Female customers rated International SOS's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of International SOS.
Male
3.6/5
Female
4.8/5
International SOS Product Quality Score by Ethnicity
International SOS's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of International SOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 2.5 | Other | 2.5 |
International SOS Product Quality Score by Age
International SOS's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of International SOS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.7 | 46-50 | 3.7 |
56-60 2.6 | 56-60 | 2.6 |
International SOS Product Quality Score by Usage
International SOS's Product Quality score was rated the highest by customers who have used International SOS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
International SOS Product Quality Score by Industry
International SOS's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
International SOS Pricing
International SOS ROI & Value For Money
3.7/5
International SOS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock International SOS' overall ROI score rated by its users and customers.
International SOS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from International SOS.
Quick Insights into International SOS ROI
International SOS's ROI score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked International SOS' ROI score.
Ranked International SOS ROI the Highest
Ranked International SOS ROI the Lowest
International SOS ROI Score by Gender
Female customers rated International SOS's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of International SOS.
Male
3.3/5
Female
4.8/5
International SOS ROI Score by Ethnicity
International SOS's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of International SOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.2 | Other | 2.2 |
International SOS ROI Score by Age
International SOS's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of International SOS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
56-60 2.4 | 56-60 | 2.4 |
International SOS ROI Score by Usage
International SOS's ROI score was rated the highest by customers who have used International SOS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
International SOS ROI Score by Industry
International SOS's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
International SOS Customer Satisfaction (CSAT)
International SOS Customer Satisfaction (CSAT) Score
65 / 100
International SOS has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
23%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into International SOS Customer Satisfaction
International SOS's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used International SOS's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked International SOS' Customer Satisfaction.
Ranked International SOS Customer Satisfaction the Highest
Ranked International SOS Customer Satisfaction the Lowest
International SOS Customer Satisfaction Score by Gender
Female customers rated International SOS's Customer Satisfaction score 35 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of International SOS.
45 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 32% | |
Dissatisfied | 9% | |
Very Dissatisfied | 14% |
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
International SOS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
International SOS' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International SOS.
46 / 100
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
8%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
International SOS' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International SOS.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
International SOS' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International SOS.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
International SOS' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of International SOS.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
International SOS Customer Satisfaction Score by Age
International SOS's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of International SOS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 66% | |||||||||||||||
| 31-35 | 57% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 56-60 | 33% |
International SOS Customer Satisfaction Score by Usage
International SOS's Customer Satisfaction score was rated the highest by customers who have used International SOS's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
International SOS Customer Satisfaction Score by Industry
International SOS's Customer Satisfaction score was rated the highest by Security and Investigations industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "International SOS Customer Satisfaction Score by Industry",
"text": "International SOS's Customer Satisfaction score was rated the highest by Security and Investigations industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "International SOS's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Security and Investigations",
"groupId": 560,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "International SOS's Customer Satisfaction score is rated by Security and Investigations customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}International SOS Customer Service
3.8/5
International SOS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock International SOS' overall Customer Service score rated by its users and customers.
About International SOS's Customer Service
Address
Odeon Towers, Los Angeles, CA 188720 United States of America
Website
http://www.internationalsos.com/en
Phone Number
+44 20 8762 8008
International SOS's Social Links
Quick Insights into International SOS Customer Service
International SOS's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked International SOS' Customer Service score.
Ranked International SOS Customer Service the Highest
Ranked International SOS Customer Service the Lowest
International SOS Customer Service Score by Gender
Female customers rated International SOS's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of International SOS.
Male
3.3/5
Female
4.9/5
International SOS Customer Service Score by Ethnicity
International SOS's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of International SOS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.1 | Other | 2.1 |
International SOS Customer Service Score by Age
International SOS's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of International SOS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4 | 41-45 | 4 |
46-50 2.7 | 46-50 | 2.7 |
56-60 2.8 | 56-60 | 2.8 |
International SOS Customer Service Score by Usage
International SOS's Customer Service score was rated the highest by customers who have used International SOS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
International SOS Customer Service Score by Industry
International SOS's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
International SOS as an Employer
2.5/5
International SOS has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
International SOS scored a 5 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of International SOS would recommend the brand to a friend. ENPS measures how likely International SOS employees would recommend working at International SOS to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
