-30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Internet Brands
Marketing or Exec? Claim Your Free Account
About Internet Brands' Brand
Brand at a Glance
40%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Internet Brands CMO
Internet Brands NPS
Internet Brands's Net Promoter Score (NPS) is a -30 with 29% Promoters, 12% Passives, and 59% Detractors. Net Promoter Score tracks whether Internet Brands's customers would recommend using the product based on a scale of -100 to 100.
Internet Brands Overall NPS
| 29% | Promoters |
|---|---|
| 12% | Passives |
| 59% | Detractors |
Internet Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -28 | Oct 2023 | -28 |
Nov 2023 -31 | Nov 2023 | -31 |
Dec 2023 -32 | Dec 2023 | -32 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -35 | Apr 2024 | -35 |
Jul 2024 -32 | Jul 2024 | -32 |
Oct 2024 -32 | Oct 2024 | -32 |
Nov 2024 -37 | Nov 2024 | -37 |
Jun 2025 -33 | Jun 2025 | -33 |
Jan 2026 -29 | Jan 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Internet Brands NPS by Gender
Internet Brands's NPS was rated -60 by Male customers on Comparably.
Male
-60
Internet Brands's NPS was rated -60 by Male customers on Comparably.
10%
Promoters
20%
Passives
70%
Detractors
Female
N/A
Internet Brands's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Internet Brands NPS by Ethnicity
Internet Brands's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Internet Brands NPS by Age
Internet Brands's NPS was rated -67 points by customers ages 18-25 on Comparably.
Internet Brands NPS by Usage
Internet Brands's NPS was rated the highest by customers who have used Internet Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Internet Brands Customer Loyalty
40%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
40% of Internet Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Internet Brands Customer Loyalty Score by Gender
Internet Brands's Customer Loyalty score was rated 28 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Internet Brands.
Male
28%
Yes
Female
N/A
Yes
Internet Brands Customer Loyalty Score by Ethnicity
Internet Brands's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Internet Brands.
25
out of 100
Caucasian
Internet Brands Customer Loyalty Score by Age
Internet Brands's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Internet Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
Internet Brands Customer Loyalty Score by Usage
Internet Brands's Customer Loyalty score was rated the highest by customers who have used Internet Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Internet Brands Customer Loyalty Score by Industry
Internet Brands's Customer Loyalty score was rated 28% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Internet Brands Product Quality
2.4/5
Internet Brands has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Internet Brands' overall Product Quality score rated by its users and customers.
Internet Brands Product Information
Internet Brands’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Internet Brands's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Marketplaces
Small Business Services
Quick Insights into Internet Brands Product Quality
Internet Brands's Product Quality score was rated highest by customers who have used Internet Brands's products/services for Less than 1 Year, and rated lowest by customers who have used Internet Brands's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Internet Brands' Product Quality.
Ranked Internet Brands Product Quality the Highest
Ranked Internet Brands Product Quality the Lowest
Internet Brands Product Quality Score by Gender
Internet Brands's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Internet Brands.
Male
1.5/5
Female
N/A
Internet Brands Product Quality Score by Ethnicity
Internet Brands's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Internet Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Internet Brands Product Quality Score by Age
Internet Brands's Product Quality score was rated 2.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Internet Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
Internet Brands Product Quality Score by Usage
Internet Brands's Product Quality score was rated the highest by customers who have used Internet Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Internet Brands Product Quality Score by Industry
Internet Brands's Product Quality score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Internet Brands Pricing
Internet Brands ROI & Value For Money
2.3/5
Internet Brands has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Internet Brands' overall ROI score rated by its users and customers.
Internet Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Internet Brands ROI
Internet Brands's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Internet Brands's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Internet Brands' ROI score.
Ranked Internet Brands ROI the Highest
Ranked Internet Brands ROI the Lowest
Internet Brands ROI Score by Gender
Internet Brands's ROI score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Internet Brands.
Male
1.9/5
Female
N/A
Internet Brands ROI Score by Ethnicity
Internet Brands's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Internet Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Internet Brands ROI Score by Age
Internet Brands's ROI score was rated 2.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Internet Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
Internet Brands ROI Score by Usage
Internet Brands's ROI score was rated the highest by customers who have used Internet Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Internet Brands ROI Score by Industry
Internet Brands's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Internet Brands Customer Satisfaction (CSAT)
Internet Brands Customer Satisfaction (CSAT) Score
24 / 100
Internet Brands has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
8%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
12%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Internet Brands Customer Satisfaction
Internet Brands's Customer Satisfaction score was rated highest by customers who have used Internet Brands's products/services for 2 to 5 Years, and rated lowest by customers who have used Internet Brands's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Internet Brands' Customer Satisfaction.
Ranked Internet Brands Customer Satisfaction the Highest
Ranked Internet Brands Customer Satisfaction the Lowest
Internet Brands Customer Satisfaction Score by Gender
Internet Brands's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Internet Brands.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
Internet Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Internet Brands' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Internet Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Internet Brands Customer Satisfaction Score by Usage
Internet Brands's Customer Satisfaction score was rated 0 points by customers who have used Internet Brands's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Internet Brands Customer Satisfaction Score by Industry
Internet Brands's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Internet Brands Customer Satisfaction Score by Industry",
"text": "Internet Brands's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Internet Brands's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Internet Brands Customer Service
2.5/5
Internet Brands has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Internet Brands' overall Customer Service score rated by its users and customers.
About Internet Brands's Customer Service
Address
909 N Sepulveda Blvd, CA 90245
Website
http://www.internetbrands.com
Phone Number
(310) 280-4000
Internet Brands's Social Links
Quick Insights into Internet Brands Customer Service
Internet Brands's Customer Service score was rated highest by customers who have used Internet Brands's products/services for Less than 1 Year, and rated lowest by customers who have used Internet Brands's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Internet Brands' Customer Service score.
Ranked Internet Brands Customer Service the Highest
Ranked Internet Brands Customer Service the Lowest
Internet Brands Customer Service Score by Gender
Internet Brands's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Internet Brands.
Male
1.9/5
Female
N/A
Internet Brands Customer Service Score by Ethnicity
Internet Brands's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Internet Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Internet Brands Customer Service Score by Age
Internet Brands's Customer Service score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Internet Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
Internet Brands Customer Service Score by Usage
Internet Brands's Customer Service score was rated the highest by customers who have used Internet Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Internet Brands Customer Service Score by Industry
Internet Brands's Customer Service score was rated 2.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Internet Brands as an Employer
2.4/5
Internet Brands has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Internet Brands scored a -30 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Internet Brands would recommend the brand to a friend. ENPS measures how likely Internet Brands employees would recommend working at Internet Brands to a friend.
Net Promoter Score
-30
NPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 11% | Promoters |
|---|---|
| 16% | Passive |
| 73% | Detractors |
