40
NPS
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Interscope Records
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About Interscope Records' Brand
Interscope Records is a music label focusing primarily on EDM, dance, and electronic artists.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Interscope Records NPS
Interscope Records's Net Promoter Score (NPS) is a 40 with 65% Promoters, 10% Passives, and 25% Detractors. Net Promoter Score tracks whether Interscope Records's customers would recommend using the product based on a scale of -100 to 100.
Interscope Records Overall NPS
| 65% | Promoters |
|---|---|
| 10% | Passives |
| 25% | Detractors |
Interscope Records NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 35 | Sep 2024 | 35 |
Oct 2024 35 | Oct 2024 | 35 |
Nov 2024 35 | Nov 2024 | 35 |
Jan 2025 37 | Jan 2025 | 37 |
Feb 2025 39 | Feb 2025 | 39 |
Mar 2025 37 | Mar 2025 | 37 |
Apr 2025 37 | Apr 2025 | 37 |
May 2025 39 | May 2025 | 39 |
Jul 2025 39 | Jul 2025 | 39 |
Aug 2025 39 | Aug 2025 | 39 |
Oct 2025 39 | Oct 2025 | 39 |
Jan 2026 39 | Jan 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interscope Records NPS by Gender
Male customers rated Interscope Records's NPS 39 points higher than Female customers.
Male
39
Interscope Records's NPS was rated 39 by Male customers on Comparably.
62%
Promoters
15%
Passives
23%
Detractors
Female
0
Interscope Records's NPS was rated by Female customers on Comparably.
36%
Promoters
28%
Passives
36%
Detractors
Interscope Records NPS by Ethnicity
Interscope Records's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
African American/Black -13 | African American/Black | -13 |
Other 50 | Other | 50 |
Interscope Records NPS by Age
Interscope Records's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Interscope Records NPS by Usage
Interscope Records's NPS was rated the highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 8 | Less than 1 Year | 8 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
Over 10 Years 20 | Over 10 Years | 20 |
Interscope Records Customer Reviews
Out of the 7 Interscope Records customer reviews 6 were positive and 1 was constructive. Interscope Records customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Interscope Records Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Interscope Records users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Interscope Records Customer Loyalty Score by Gender
Male customers rated Interscope Records's Customer Loyalty score 35% higher than Female customers.
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Male
86%
Yes
Female
51%
Yes
Interscope Records Customer Loyalty Score by Ethnicity
Interscope Records's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
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90
out of 100
Caucasian
66
out of 100
African American/Black
78
out of 100
Other
Interscope Records Customer Loyalty Score by Age
Interscope Records's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
Interscope Records Customer Loyalty Score by Usage
Interscope Records's Customer Loyalty score was rated the highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Interscope Records Customer Loyalty Score by Industry
Interscope Records's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Interscope Records Product Quality
3.9/5
Interscope Records has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Interscope Records Product Information
Interscope Records’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Interscope Records's product the highest. Reviewers from the Tech industry rated Interscope Records the lowest at 3.
- Website
- http://www.interscope.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Interscope Records Product Quality
Interscope Records's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Interscope Records Product Quality the Highest
Ranked Interscope Records Product Quality the Lowest
Interscope Records Product Quality Score by Gender
Male customers rated Interscope Records's Product Quality score 0.9 stars higher than Female customers.
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Male
4.1/5
Female
3.2/5
Interscope Records Product Quality Score by Ethnicity
Interscope Records's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Interscope Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3.5 | Other | 3.5 |
Interscope Records Product Quality Score by Age
Interscope Records's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Interscope Records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.6 | 41-45 | 3.6 |
Interscope Records Product Quality Score by Usage
Interscope Records's Product Quality score was rated the highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Interscope Records Product Quality Score by Industry
Interscope Records's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Interscope Records Pricing
Interscope Records ROI & Value For Money
3.7/5
Interscope Records has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Interscope Records Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Interscope Records.
Quick Insights into Interscope Records ROI
Interscope Records's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Interscope Records ROI the Highest
Ranked Interscope Records ROI the Lowest
Interscope Records ROI Score by Gender
Male customers rated Interscope Records's ROI score 1.3 stars higher than Female customers.
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Male
4.1/5
Female
2.8/5
Interscope Records ROI Score by Ethnicity
Interscope Records's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Interscope Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3.9 | Other | 3.9 |
Interscope Records ROI Score by Age
Interscope Records's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Interscope Records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.1 | 41-45 | 3.1 |
Interscope Records ROI Score by Usage
Interscope Records's ROI score was rated the highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Interscope Records ROI Score by Industry
Interscope Records's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Interscope Records Customer Satisfaction (CSAT)
Interscope Records Customer Satisfaction (CSAT) Score
69 / 100
Interscope Records has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
28%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Interscope Records Customer Satisfaction
Interscope Records's Customer Satisfaction score was rated highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and rated lowest by customers who have used Interscope Records's products/services for Over 10 Years.
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Ranked Interscope Records Customer Satisfaction the Highest
Ranked Interscope Records Customer Satisfaction the Lowest
Interscope Records Customer Satisfaction Score by Gender
Male customers rated Interscope Records's Customer Satisfaction score 6 points higher than Female customers.
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69 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
63 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
Interscope Records Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Interscope Records' Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
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77 / 100
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Interscope Records' Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
CSAT according to Other
Interscope Records' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Interscope Records Customer Satisfaction Score by Age
Interscope Records's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 50% |
Interscope Records Customer Satisfaction Score by Usage
Interscope Records's Customer Satisfaction score was rated the highest by customers who have used Interscope Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Interscope Records Customer Satisfaction Score by Industry
Interscope Records's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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}Interscope Records Customer Service
3.8/5
Interscope Records has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Interscope Records's Customer Service
Address
Santa Monica, CA
Website
http://www.interscope.com
Phone Number
13108654000
Quick Insights into Interscope Records Customer Service
Interscope Records's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Interscope Records' Customer Service score.
Ranked Interscope Records Customer Service the Highest
Ranked Interscope Records Customer Service the Lowest
Interscope Records Customer Service Score by Gender
Male customers rated Interscope Records's Customer Service score 1.6 stars higher than Female customers.
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Male
4.2/5
Female
2.6/5
Interscope Records Customer Service Score by Ethnicity
Interscope Records's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Interscope Records.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 3 | African American/Black | 3 |
Other 4 | Other | 4 |
Interscope Records Customer Service Score by Age
Interscope Records's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Interscope Records.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.6 | 41-45 | 3.6 |
Interscope Records Customer Service Score by Usage
Interscope Records's Customer Service score was rated the highest by customers who have used Interscope Records's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Interscope Records Customer Service Score by Industry
Interscope Records's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Interscope Records as an Employer
4.1/5
Interscope Records has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Interscope Records scored a 40 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Interscope Records would recommend the brand to a friend. ENPS measures how likely Interscope Records employees would recommend working at Interscope Records to a friend.
Net Promoter Score
40
NPS Score
| 65% | Promoters |
|---|---|
| 10% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
