0
NPS
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Brand Page
Intersection
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About Intersection's Brand
Intersection is a consulting to development for mobile.
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
2.2/5
Customer Service
Intersection NPS
Intersection's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Intersection's customers would recommend using the product based on a scale of -100 to 100.
Intersection Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Intersection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
May 2022 0 | May 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intersection Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Intersection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intersection Product Quality
3.1/5
Intersection has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersection's overall Product Quality score rated by its users and customers.
Intersection Product Information
Intersection’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
SaaS
Intersection Pricing
Intersection ROI & Value For Money
3.5/5
Intersection has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersection's overall ROI score rated by its users and customers.
Intersection Customer Satisfaction (CSAT)
Intersection Customer Satisfaction (CSAT) Score
33 / 100
Intersection has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intersection Customer Service
2.2/5
Intersection has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersection's overall Customer Service score rated by its users and customers.
About Intersection's Customer Service
Website
https://www.intersection.com/
Intersection as an Employer
3.0/5
Intersection has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Intersection scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Intersection would recommend the brand to a friend. ENPS measures how likely Intersection employees would recommend working at Intersection to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
