-50
NPS
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Interstate Hotels & Resorts
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About Interstate Hotels & Resorts' Brand
Interstate Hotels & Resorts is the leading global hotel management company.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Interstate Hotels & Resorts CMO
Andrew Jordan
Andrew Jordan serves as the Chief Marketing Officer of Interstate Hotels & Resorts. Andrew started at Interstate Hotels & Resorts in February of 2018. Andrew is currently based in the Dallas/Fort Worth Area.
Interstate Hotels & Resorts NPS
Interstate Hotels & Resorts's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Interstate Hotels & Resorts's customers would recommend using the product based on a scale of -100 to 100.
Interstate Hotels & Resorts Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Interstate Hotels & Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Nov 2023 -50 | Nov 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interstate Hotels & Resorts NPS by Gender
Interstate Hotels & Resorts's NPS was rated -100 by Female customers on Comparably.
Female
-100
Interstate Hotels & Resorts's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Interstate Hotels & Resorts's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Interstate Hotels & Resorts Customer Reviews
Out of the 3 Interstate Hotels & Resorts customer reviews 0 were positive and 3 were constructive. Interstate Hotels & Resorts customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Interstate Hotels & Resorts Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Interstate Hotels & Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interstate Hotels & Resorts Customer Loyalty Score by Gender
Interstate Hotels & Resorts's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Interstate Hotels & Resorts.
Female
70%
Yes
Male
N/A
Yes
Interstate Hotels & Resorts Product Quality
2.5/5
Interstate Hotels & Resorts has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interstate Hotels & Resorts' overall Product Quality score rated by its users and customers.
Interstate Hotels & Resorts Product Information
Interstate Hotels & Resorts’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hospitality
Quick Insights into Interstate Hotels & Resorts Product Quality
Interstate Hotels & Resorts's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Interstate Hotels & Resorts' Product Quality.
Ranked Interstate Hotels & Resorts Product Quality the Highest
Interstate Hotels & Resorts Product Quality Score by Gender
Interstate Hotels & Resorts's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Interstate Hotels & Resorts.
Female
1.6/5
Male
N/A
Interstate Hotels & Resorts Pricing
Interstate Hotels & Resorts ROI & Value For Money
2.5/5
Interstate Hotels & Resorts has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Interstate Hotels & Resorts ROI
Interstate Hotels & Resorts's ROI score was rated highest by Female customers.
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Ranked Interstate Hotels & Resorts ROI the Highest
Interstate Hotels & Resorts ROI Score by Gender
Interstate Hotels & Resorts's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Interstate Hotels & Resorts.
Female
1.6/5
Male
N/A
Interstate Hotels & Resorts Customer Satisfaction (CSAT)
Interstate Hotels & Resorts Customer Satisfaction (CSAT) Score
34 / 100
Interstate Hotels & Resorts has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Interstate Hotels & Resorts Customer Satisfaction
Interstate Hotels & Resorts's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Interstate Hotels & Resorts' Customer Satisfaction.
Ranked Interstate Hotels & Resorts Customer Satisfaction the Highest
Interstate Hotels & Resorts Customer Satisfaction Score by Gender
Interstate Hotels & Resorts's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Interstate Hotels & Resorts.
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Interstate Hotels & Resorts Customer Service
2.5/5
Interstate Hotels & Resorts has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interstate Hotels & Resorts' overall Customer Service score rated by its users and customers.
About Interstate Hotels & Resorts's Customer Service
Address
4501 N. Fairfax Drive, Suite 500, Arlington, VA
Website
http://www.interstatehotels.com/
Phone Number
7033873412
Quick Insights into Interstate Hotels & Resorts Customer Service
Interstate Hotels & Resorts's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Interstate Hotels & Resorts' Customer Service score.
Ranked Interstate Hotels & Resorts Customer Service the Highest
Interstate Hotels & Resorts Customer Service Score by Gender
Interstate Hotels & Resorts's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Interstate Hotels & Resorts.
Female
1.6/5
Male
N/A
Interstate Hotels & Resorts as an Employer
3.9/5
Interstate Hotels & Resorts has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
CEO of Interstate Hotels & Resorts
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Interstate Hotels & Resorts scored a -50 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Interstate Hotels & Resorts would recommend the brand to a friend. ENPS measures how likely Interstate Hotels & Resorts employees would recommend working at Interstate Hotels & Resorts to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
