0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Intersystems
Marketing or Exec? Claim Your Free Account
About Intersystems' Brand
InterSystems is a vendor of software and technology for high-performance database management, integration, and health information systems
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Intersystems NPS
Intersystems's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Intersystems's customers would recommend using the product based on a scale of -100 to 100.
Intersystems Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Intersystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 0 | May 2022 | 0 |
May 2024 33 | May 2024 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intersystems Customer Reviews
Out of the 2 Intersystems customer reviews 1 was positive and 1 was constructive. Intersystems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Intersystems Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Intersystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intersystems Product Quality
3.7/5
Intersystems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersystems' overall Product Quality score rated by its users and customers.
Intersystems Product Information
Intersystems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.intersystems.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Manufacturing
Intersystems Pricing
Intersystems ROI & Value For Money
4/5
Intersystems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersystems' overall ROI score rated by its users and customers.
Intersystems Customer Satisfaction (CSAT)
Intersystems Customer Satisfaction (CSAT) Score
75 / 100
Intersystems has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intersystems Customer Service
4/5
Intersystems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intersystems' overall Customer Service score rated by its users and customers.
About Intersystems's Customer Service
Address
One Memorial Drive, Cambridge, MA
Website
http://www.intersystems.com
Intersystems as an Employer
2.8/5
Intersystems has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Intersystems scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Intersystems would recommend the brand to a friend. ENPS measures how likely Intersystems employees would recommend working at Intersystems to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 21% | Promoters |
|---|---|
| 16% | Passive |
| 63% | Detractors |
