-23
NPS
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Intertrust Group
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About Intertrust Group's Brand
"Intertrust provides commercial, legal, tax and administrative services."
Brand at a Glance
50%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Intertrust Group NPS
Intertrust Group's Net Promoter Score (NPS) is a -23 with 37% Promoters, 3% Passives, and 60% Detractors. Net Promoter Score tracks whether Intertrust Group's customers would recommend using the product based on a scale of -100 to 100.
Intertrust Group Overall NPS
| 37% | Promoters |
|---|---|
| 3% | Passives |
| 60% | Detractors |
Intertrust Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -28 | May 2023 | -28 |
Jun 2023 -32 | Jun 2023 | -32 |
Jul 2023 -35 | Jul 2023 | -35 |
Oct 2023 -39 | Oct 2023 | -39 |
Dec 2023 -41 | Dec 2023 | -41 |
Feb 2024 -35 | Feb 2024 | -35 |
Mar 2024 -24 | Mar 2024 | -24 |
Apr 2024 -28 | Apr 2024 | -28 |
Jul 2024 -22 | Jul 2024 | -22 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -24 | Feb 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intertrust Group NPS by Gender
Intertrust Group's NPS was rated -72 by Male customers on Comparably.
Male
-72
Intertrust Group's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Intertrust Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Intertrust Group NPS by Ethnicity
Intertrust Group's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other 34 | Other | 34 |
Intertrust Group NPS by Age
Intertrust Group's NPS was rated -100 points by customers ages 66+ on Comparably.
Intertrust Group NPS by Usage
Intertrust Group's NPS was rated the highest by customers who have used Intertrust Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Intertrust Group Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Intertrust Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intertrust Group Customer Loyalty Score by Gender
Intertrust Group's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Intertrust Group.
Male
10%
Yes
Female
N/A
Yes
Intertrust Group Customer Loyalty Score by Ethnicity
Intertrust Group's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intertrust Group.
10
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
40
out of 100
Other
Intertrust Group Customer Loyalty Score by Age
Intertrust Group's Customer Loyalty score was rated 10% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Intertrust Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 10% | 66+ | 10% |
Intertrust Group Customer Loyalty Score by Usage
Intertrust Group's Customer Loyalty score was rated the highest by customers who have used Intertrust Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Intertrust Group Customer Loyalty Score by Industry
Intertrust Group's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Intertrust Group Product Quality
2.8/5
Intertrust Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Intertrust Group Product Information
Intertrust Group’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Intertrust Group's product the highest. Reviewers from the Banking and Financial Services industry rated Intertrust Group the lowest at 1.5.
- Website
- www.intertrustgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Intertrust Group Product Quality
Intertrust Group's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Intertrust Group Product Quality the Highest
Ranked Intertrust Group Product Quality the Lowest
Intertrust Group Product Quality Score by Gender
Intertrust Group's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Intertrust Group.
Male
1.5/5
Female
N/A
Intertrust Group Product Quality Score by Ethnicity
Intertrust Group's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intertrust Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.1 | Other | 3.1 |
Intertrust Group Product Quality Score by Age
Intertrust Group's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Intertrust Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Intertrust Group Product Quality Score by Usage
Intertrust Group's Product Quality score was rated the highest by customers who have used Intertrust Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Intertrust Group Product Quality Score by Industry
Intertrust Group's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Intertrust Group Pricing
Intertrust Group ROI & Value For Money
2.8/5
Intertrust Group has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Intertrust Group's overall ROI score rated by its users and customers.
Intertrust Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Intertrust Group.
Quick Insights into Intertrust Group ROI
Intertrust Group's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Intertrust Group ROI the Highest
Ranked Intertrust Group ROI the Lowest
Intertrust Group ROI Score by Gender
Intertrust Group's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Intertrust Group.
Male
1.8/5
Female
N/A
Intertrust Group ROI Score by Ethnicity
Intertrust Group's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intertrust Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.3 | Other | 3.3 |
Intertrust Group ROI Score by Age
Intertrust Group's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Intertrust Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Intertrust Group ROI Score by Usage
Intertrust Group's ROI score was rated the highest by customers who have used Intertrust Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Intertrust Group ROI Score by Industry
Intertrust Group's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Intertrust Group Customer Satisfaction (CSAT)
Intertrust Group Customer Satisfaction (CSAT) Score
50 / 100
Intertrust Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
15%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intertrust Group Customer Satisfaction
Intertrust Group's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Intertrust Group's Customer Satisfaction.
Ranked Intertrust Group Customer Satisfaction the Highest
Ranked Intertrust Group Customer Satisfaction the Lowest
Intertrust Group Customer Satisfaction Score by Gender
Intertrust Group's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Intertrust Group.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Intertrust Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Intertrust Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intertrust Group.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Intertrust Group's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Intertrust Group.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Intertrust Group Customer Satisfaction Score by Usage
Intertrust Group's Customer Satisfaction score was rated 33 points by customers who have used Intertrust Group's products/services for 5 to 10 Years.
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Intertrust Group Customer Satisfaction Score by Industry
Intertrust Group's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Intertrust Group Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Intertrust Group Customer Service
2.8/5
Intertrust Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Intertrust Group's overall Customer Service score rated by its users and customers.
About Intertrust Group's Customer Service
Address
Amsterdam, MO
Website
www.intertrustgroup.com
Quick Insights into Intertrust Group Customer Service
Intertrust Group's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Intertrust Group's Customer Service score.
Ranked Intertrust Group Customer Service the Highest
Ranked Intertrust Group Customer Service the Lowest
Intertrust Group Customer Service Score by Gender
Intertrust Group's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Intertrust Group.
Male
1.8/5
Female
N/A
Intertrust Group Customer Service Score by Ethnicity
Intertrust Group's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intertrust Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.3 | Other | 3.3 |
Intertrust Group Customer Service Score by Age
Intertrust Group's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Intertrust Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Intertrust Group Customer Service Score by Usage
Intertrust Group's Customer Service score was rated the highest by customers who have used Intertrust Group's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Intertrust Group Customer Service Score by Industry
Intertrust Group's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Intertrust Group as an Employer
3.9/5
Intertrust Group has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Intertrust Group scored a -23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Intertrust Group would recommend the brand to a friend. ENPS measures how likely Intertrust Group employees would recommend working at Intertrust Group to a friend.
Net Promoter Score
-23
NPS Score
| 37% | Promoters |
|---|---|
| 3% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 34% | Promoters |
|---|---|
| 32% | Passive |
| 34% | Detractors |
