0
NPS
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Brand Page
InterWorks
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About InterWorks' Brand
InterWorks is an IT and data consulting firm.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
InterWorks CMO
InterWorks NPS
InterWorks's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether InterWorks's customers would recommend using the product based on a scale of -100 to 100.
InterWorks Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
InterWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
May 2024 0 | May 2024 | 0 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InterWorks Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of InterWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InterWorks Product Quality
3.2/5
InterWorks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock InterWorks' overall Product Quality score rated by its users and customers.
InterWorks Product Information
InterWorks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.interworks.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Media
SaaS
Small Business Services
Social
Sports & Entertainment
InterWorks Pricing
InterWorks ROI & Value For Money
3/5
InterWorks has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InterWorks' overall ROI score rated by its users and customers.
InterWorks Customer Satisfaction (CSAT)
InterWorks Customer Satisfaction (CSAT) Score
25 / 100
InterWorks has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InterWorks Customer Service
3.1/5
InterWorks has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock InterWorks' overall Customer Service score rated by its users and customers.
About InterWorks's Customer Service
Address
Oklahoma City, OK
Website
http://www.interworks.com
Phone Number
6082519150
InterWorks as an Employer
3.5/5
InterWorks has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
InterWorks scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of InterWorks would recommend the brand to a friend. ENPS measures how likely InterWorks employees would recommend working at InterWorks to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
