0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Intesa Sanpaolo
Marketing or Exec? Claim Your Free Account
About Intesa Sanpaolo's Brand
Operator of a leading banking group in Italy intended to provide banking services to retail, corporate, wealth management and other business areas. The company's financials products and services includes investment banking, industrial credit, leasing and factoring and other commercial banking services which enables it to maintain strong relations with individuals, small and medium-sized businesses and non-profit entities.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Intesa Sanpaolo NPS
Intesa Sanpaolo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Intesa Sanpaolo's customers would recommend using the product based on a scale of -100 to 100.
Intesa Sanpaolo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Intesa Sanpaolo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intesa Sanpaolo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intesa Sanpaolo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intesa Sanpaolo Product Quality
4/5
Intesa Sanpaolo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intesa Sanpaolo's overall Product Quality score rated by its users and customers.
Intesa Sanpaolo Product Information
Intesa Sanpaolo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.intesasanpaolo.com
- Company Size
- 10,000+ Employees
Intesa Sanpaolo Pricing
Intesa Sanpaolo ROI & Value For Money
4/5
Intesa Sanpaolo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intesa Sanpaolo's overall ROI score rated by its users and customers.
Intesa Sanpaolo Customer Satisfaction (CSAT)
Intesa Sanpaolo Customer Satisfaction (CSAT) Score
100 / 100
Intesa Sanpaolo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intesa Sanpaolo Customer Service
4.5/5
Intesa Sanpaolo has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intesa Sanpaolo's overall Customer Service score rated by its users and customers.
About Intesa Sanpaolo's Customer Service
Address
Piazza San Carlo, 156, Turin, 10121
Website
www.intesasanpaolo.com
Phone Number
7
Intesa Sanpaolo as an Employer
2.2/5
Intesa Sanpaolo has a 2.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Intesa Sanpaolo scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Intesa Sanpaolo would recommend the brand to a friend. ENPS measures how likely Intesa Sanpaolo employees would recommend working at Intesa Sanpaolo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
