10
NPS
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Intrado
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About Intrado's Brand
Connecting people with each other and the right information is mission-critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Intrado NPS
Intrado's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether Intrado's customers would recommend using the product based on a scale of -100 to 100.
Intrado Overall NPS
| 55% | Promoters |
|---|---|
| 0% | Passives |
| 45% | Detractors |
Intrado NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Nov 2022 20 | Nov 2022 | 20 |
Jun 2023 43 | Jun 2023 | 43 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 9 | Mar 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intrado Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Intrado users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intrado Product Quality
3.5/5
Intrado has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Intrado's overall Product Quality score rated by its users and customers.
Intrado Product Information
Intrado’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.intrado.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Media
SaaS
Intrado Pricing
Intrado ROI & Value For Money
3.6/5
Intrado has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Intrado Customer Satisfaction (CSAT)
Intrado Customer Satisfaction (CSAT) Score
50 / 100
Intrado has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intrado Customer Service
3.6/5
Intrado has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Intrado's Customer Service
Address
11808 Miracle Hills Drive, Omaha, NE 68154
Website
https://www.intrado.com/
Phone Number
720-494-5800
Intrado's Social Links
Intrado as an Employer
4.5/5
Intrado has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Intrado scored a 10 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Intrado would recommend the brand to a friend. ENPS measures how likely Intrado employees would recommend working at Intrado to a friend.
Net Promoter Score
10
NPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
