-75
NPS
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IntraEdge
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About IntraEdge's Brand
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
IntraEdge NPS
IntraEdge's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether IntraEdge's customers would recommend using the product based on a scale of -100 to 100.
IntraEdge Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
IntraEdge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Jun 2024 -66 | Jun 2024 | -66 |
Nov 2025 -75 | Nov 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IntraEdge Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of IntraEdge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IntraEdge Product Quality
3.5/5
IntraEdge has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IntraEdge's overall Product Quality score rated by its users and customers.
IntraEdge Product Information
IntraEdge’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.intraedge.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Information Technology and Services
IntraEdge Pricing
IntraEdge ROI & Value For Money
3.3/5
IntraEdge has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IntraEdge's overall ROI score rated by its users and customers.
IntraEdge Customer Satisfaction (CSAT)
IntraEdge Customer Satisfaction (CSAT) Score
50 / 100
IntraEdge has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IntraEdge Customer Service
3.5/5
IntraEdge has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About IntraEdge's Customer Service
Address
Pleasanton, CA
Website
http://www.intraedge.com
IntraEdge as an Employer
2.9/5
IntraEdge has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
IntraEdge scored a -75 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of IntraEdge would recommend the brand to a friend. ENPS measures how likely IntraEdge employees would recommend working at IntraEdge to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
